Word of warning on Pure Holiday Homes enquiries
- kendalcottages
- Posts: 2474
- Joined: Fri Nov 27, 2009 11:08 am
- Location: Kendal, between the Lake District and the Dales
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Word of warning on Pure Holiday Homes enquiries
I just received an enquiry via PHH.
I noticed, when I hit reply, my response was going to an address @pureholidayhomes.com and not to the enqurier!!
I checked back on previous enquiries and this doesn't seem to have happened previously, but it's something you might want to look out for just in case your replies aren't going where you think...
I noticed, when I hit reply, my response was going to an address @pureholidayhomes.com and not to the enqurier!!
I checked back on previous enquiries and this doesn't seem to have happened previously, but it's something you might want to look out for just in case your replies aren't going where you think...
Kendal Holiday Cottages Ltd., Kendal, Cumbria - between the Lake District & the Yorkshire Dales.
I received an enquiry from Pure last weekend and apon checking I see that my reply was sent back to Pure....
I would assume that the enquirer receives a copy too?
This enquirer actually called me saying she had not received my response and wanted to know if I had availability so either it's not been sent through or it landed in her spam box.
Next time I will make a point of copy/pasting the enquirer's e-mail address directly in the send box.
I would assume that the enquirer receives a copy too?
This enquirer actually called me saying she had not received my response and wanted to know if I had availability so either it's not been sent through or it landed in her spam box.
Next time I will make a point of copy/pasting the enquirer's e-mail address directly in the send box.
- kendalcottages
- Posts: 2474
- Joined: Fri Nov 27, 2009 11:08 am
- Location: Kendal, between the Lake District and the Dales
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From what I can tell, only if Pure forward it on. It didn't appear to be being cc'ed or anything like that, when I hit reply.ccazes wrote:I would assume that the enquirer receives a copy too?
Kendal Holiday Cottages Ltd., Kendal, Cumbria - between the Lake District & the Yorkshire Dales.
- kendalcottages
- Posts: 2474
- Joined: Fri Nov 27, 2009 11:08 am
- Location: Kendal, between the Lake District and the Dales
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Yes, I don't get many either but when I have replied in the past, but my reply has gone direct.
So, at a guess, they have tweaked something at their end that is causing replies to go back to them and not to the original enquirer if you just hit reply, which is obviously far from ideal.
So, at a guess, they have tweaked something at their end that is causing replies to go back to them and not to the original enquirer if you just hit reply, which is obviously far from ideal.
Kendal Holiday Cottages Ltd., Kendal, Cumbria - between the Lake District & the Yorkshire Dales.
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- kendalcottages
- Posts: 2474
- Joined: Fri Nov 27, 2009 11:08 am
- Location: Kendal, between the Lake District and the Dales
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Glad you managed to get it sorted (though a week does sound like quite a long time to me for something which was presumably only a minor fix). Did PHH forward on owners' replies during that week?
Kendal Holiday Cottages Ltd., Kendal, Cumbria - between the Lake District & the Yorkshire Dales.
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- kendalcottages
- Posts: 2474
- Joined: Fri Nov 27, 2009 11:08 am
- Location: Kendal, between the Lake District and the Dales
- Contact:
OK, that's interesting as I received a reply back from Pure a day later saying:
I understood that to mean my reply hadn't been forwarded.Dear Homeowner,
Please reply to the enquirer directly.
Should you have any further enquiries, please do not hesitate to contact me.
Kind regards,
Kendal Holiday Cottages Ltd., Kendal, Cumbria - between the Lake District & the Yorkshire Dales.