Promote My Place enquiry not passed on

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Sammy
Posts: 88
Joined: Mon Aug 15, 2011 7:25 pm
Location: North Wales

Promote My Place enquiry not passed on

Post by Sammy »

My website is via Promote My Place. I had a look at my Google Analytics today and noticed that someone had visited my "messages sent" page - which usually means an enquiry has been sent - but I have not had an email.

Checked my "My Enquiries" by logging into PMP - and yes, there was an enquiry sent this afternoon. I sent a test enquiry to myself and the same has happened.

I will contact PMP tomorrow - but it might be worth anyone with PMP checking your "My Enquiries" page to see if you have missed any.
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tavi
Posts: 2578
Joined: Wed Sep 14, 2011 9:07 pm
Location: Algarve

Post by tavi »

I had exactly the same today. Fortunately I have sms alerts activated so I received the text and was able to log into my pmp site and see the enquiry.

Have also alerted PMP.
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kg1
Posts: 2347
Joined: Tue Jan 05, 2010 4:23 pm

Post by kg1 »

tavi wrote:I had exactly the same today. Fortunately I have sms alerts activated so I received the text and was able to log into my pmp site and see the enquiry.

Have also alerted PMP.
Mine's OK but I didn't realise you could get text alerts on PMP so have now activated that - many thanks for the tip.
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Goscar
Posts: 90
Joined: Sat Jan 26, 2013 11:27 am
Location: Pembrokeshire

Post by Goscar »

We are in the same boat as tavi and Sammy. Enquiry received by PMP last evening at 22.19hrs, SMS alert sent one minute later, but still no email.
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FelicityA
Posts: 2816
Joined: Fri Nov 05, 2010 2:54 pm
Location: Cotswolds
Contact:
Contact FelicityA

Post by FelicityA »

email apology received just now from PMP. They are certainly quicker to respond than others I could mention. Technical issue now resolved.
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Casscat
Posts: 2692
Joined: Sat Jul 05, 2014 10:43 pm

Post by Casscat »

I've been impressed by the customer service at PMP so it doesn't surprise me that they acted immediately once they became aware of the problem. Full marks to them.
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tavi
Posts: 2578
Joined: Wed Sep 14, 2011 9:07 pm
Location: Algarve

Post by tavi »

Yes they have great customer service. I knew they weren't working yesterday but emailed them anyway about the problem

I had a response at 09.48 this morning and a confirmation that problem resolved at 09.52.
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Goscar
Posts: 90
Joined: Sat Jan 26, 2013 11:27 am
Location: Pembrokeshire

Post by Goscar »

I couldn't agree more, PMP provides an outstanding service. We also received an apology before 10.00am on Monday. What's great is that the original enquiry converted into a peak week booking later in the day.
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tavi
Posts: 2578
Joined: Wed Sep 14, 2011 9:07 pm
Location: Algarve

Post by tavi »

yippee goscar, so did mine and deposit paid :D
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Casscat
Posts: 2692
Joined: Sat Jul 05, 2014 10:43 pm

Post by Casscat »

I posted a message on the little used PMP forum about incorporating a bookings information page onto the owner's suite. I had originally emailed PMP with the suggestion for the reasons I detail in my post, and while they agreed it was a good idea they did say that they give priority to those suggestions that are most requested or supported by subscribers and that I should post it on the forum. So if you can look at my comments and if you are in agreement post a remark that will be cool :)
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