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Suggesting alternative dates.

 
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Cas & Irene



Joined: 25 Feb 2013
Posts: 252
Location: Barcelona - Spain

PostPosted: Sun Feb 15, 2015 7:06 pm    Post subject: Suggesting alternative dates. Reply with quote

We get many enquiries for blocked dates but most of the times we offer them alternative dates.
Itīs only a few minutes work with the email template, we made for this.

About 80% does never respond on our suggestion, but 19% respond very friendly and appreciate this suggestion but canīt change their dates.

Approx 1 %, so last year a few of them. could made a change and booked the alternative dates.

Next to that, those enquiries, most of them are referred directly to the boat so these people are/were interested in us! Itīs a little bit pity to let them walk away without give it another try!

For us still worth to do this, at least we think thisis (also) a good service?
.
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Last edited by Cas & Irene on Sun Feb 15, 2015 8:02 pm; edited 3 times in total
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edinburgh



Joined: 02 Jul 2014
Posts: 398
Location: Edinburgh

PostPosted: Sun Feb 15, 2015 7:17 pm    Post subject: Reply with quote

It's what I do!

I've had people change dates based on this - I'm expecting a couple in September who had no idea why Edinburgh was so expensive in August, and welcomed my cost-effective suggestion for a few weeks later Smile
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tavi



Joined: 14 Sep 2011
Posts: 2578
Location: Algarve

PostPosted: Sun Feb 15, 2015 7:35 pm    Post subject: Reply with quote

Definitely a good idea.

Even if they can't change their dates it gives a great impression of a personalised and professional service. Which in turn might give them incentive to book some other time, or recommend you to someone else....etc.
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Joanna



Joined: 23 Aug 2007
Posts: 847
Location: Chester, North West England & Sidmouth, East Devon

PostPosted: Mon Feb 16, 2015 12:39 pm    Post subject: Reply with quote

+1
I add "the nearest available dates are.. " and send the ones before and after along with prices. Occasionally it leads to bookings, although I don't know if they would have come back and asked even if I hadn't mentioned it. As Tavi says it creates a positive impression.
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ianthy



Joined: 12 Mar 2006
Posts: 520
Location: Bologna, Italy

PostPosted: Thu Mar 05, 2015 4:52 pm    Post subject: Reply with quote

+2 I always confirm the nearest available dates as in many cases travel arrangements - flights have not been booked so there is always a chance. I also recommend 2 centre holidays eg time in the city then out to the countryside for the rest of the stay. In Dubai spend some time downtown around the Burj/Dubai Creek then come to the Marina to relax.

In the majority of cases it does not work but I had 2 bookings last year where it did. I think you have nothing to loose but the 2 minutes it takes to send the email Wink
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lorca



Joined: 25 Jul 2008
Posts: 2362
Location: The Axarquia, Spain

PostPosted: Thu Mar 05, 2015 11:00 pm    Post subject: Reply with quote

+3

It works quite often for us, but possibly because we are completely flexible re arrival and departure days.
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