Lay My Hat

Date: Sat, 14 Feb 2015 11:29:23 +0200
Subject: FW: THESE ARE ACTUAL COMPLAINTS RECEIVED BY "THOMAS COOK VACATIONS" FROM DISSATISFIED (English) CUSTOMERS



1. "I think it should be explained in the brochure that the
local convenience store does not sell proper biscuits like
custard creams or ginger nuts."

2. "It's lazy of the local shopkeepers in Puerto Vallarta to
close in the afternoons. I often needed to buy things
during 'siesta' time -- this should be banned."

3. "On my holiday to Goa in India , I was disgusted to find
that almost every restaurant served curry. I don't like
spicy food."

4. "We booked an excursion to a water park but no-one told
us we had to bring our own swimsuits and towels. We assumed
it would be included in the price."

5. "The beach was too sandy. We had to clean everything when
we returned to our room."

6. "We found the sand was not like the sand in the brochure.
Your brochure shows the sand as white but it was more
yellow."

7. "They should not allow topless sunbathing on the beach.
It was very distracting for my husband who just wanted to
relax."

8. "No-one told us there would be fish in the water. The
children were scared."
9. "Although the brochure said that there was a fully
equipped kitchen, there was no egg-slicer in the drawers."

10. "We went on holiday to Spain and had a problem with the
taxi drivers as they were all Spanish."

11. "The roads were uneven and bumpy, so we could not read
the local guide book during the bus ride to the resort.
Because of this, we were unaware of many things that would
have made our holiday more fun."

12. "It took us nine hours to fly home from Jamaica to
England . It took the Americans only three hours to get home.
This seems unfair."

13. "I compared the size of our one-bedroom suite to our
friends' three-bedroom and ours was significantly smaller."

14. "The brochure stated: 'No hairdressers at the resort.'
We're trainee hairdressers and we think they knew and made
us wait longer for service."

15. "When we were in Spain , there were too many Spanish
people there. The receptionist spoke Spanish, the food was
Spanish. No one told us that there would be so many
foreigners."

16. "We had to line up outside to catch the boat and there
was no air-conditioning."

17. "It is your duty as a tour operator to advise us of
noisy or unruly guests before we travel."

18. "I was bitten by a mosquito. The brochure did not
mention mosquitoes."

19. "My fiancée and I requested twin-beds when we booked,
but instead we were placed in a room with a king bed. We now
hold you responsible and want to be re-reimbursed for the
fact that I became pregnant. This would not have happened if
you had put us in the room that we booked."

BE AWARE .... THEY WALK AMONG US!!!!

I'm curious about the girl whose fiancée made her pregnant given that she appears to have been engaged to a woman

I wonder if other nationalities have pages dedicated to dingbat complaints like these or is it just the Brits who are irredeemably stupid? And no, I won't be rushing out to buy an egg slicer

Casscat wrote:And no, I won't be rushing out to buy an egg slicer

Well I'll be sleeping calmly tonight in the knowledge that my fully equipped kitchen has an egg slicer. Phew.

Perhaps it was one of these who, when asked on Pointless which William wrote Hamlet replied 'William Tell'.

I think Marks has had a few of those!

In fact I reckon that LMH could come up with a good list of their own!

Mousie
x

I did have a woman who rang me and said she was concerned that the location of my apartment sounded very Spanish (it's in Spain, so...). However she still booked and told me after that they'd had a lovely time, so maybe she'd managed to broaden her horizons a bit.
TC

Have a really bad cold and feeling awful but that has given me a good laugh. Thank you J C and BTW I have no egg slicer in our rental. Oh dear better get one.

Mouse wrote: I think Marks has had a few of those!

My fair share

My particular favourite is "we found the sea to be too salty..."

I had a prospective guest (who thankfully didn't book) ask me to confirm that all my crockery matched Heaven knows what kind of review she'd have left if it didn't!

the guest who told me he could not go to the toilet standing up as the oak beam in the bath room made him bend his head and look down.I just looked at his wife and she was trying not to laugh.

Bessie

Happy to report that an egg slicer is one of those items we have in the cottage.

PW....you show off!

Bessie...if he wasn't looking down I would be worried about his aim

Mousie
x

Mousie - how true (about the aim, not the showing off, of course )

We might well be ahead in having an egg slicer, but it was maybe our 4th lot of guests who politely suggested we should perhaps supply a colander and a cheese grater to facilitate pasta meals . OH dislikes pasta so it's not something I'm particularly au fait with. Anyway, our blotting of our copybook has been forgiven, to the extent that these guests are now returnees and friends of ours.