Today's enquiry by text message.
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Today's enquiry by text message.
We want to book your property for the summer and would like some information.
Information on what? Dates? Prices
There is another number on there which could be a phone number, but it is incomplete with no dialling code.
Information on what? Dates? Prices
There is another number on there which could be a phone number, but it is incomplete with no dialling code.
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- Posts: 13173
- Joined: Sat Apr 30, 2005 8:42 am
- Location: French Alps
- Contact:
I think some people simply can't be bothered to read the details wherever they see holiday lets advertised and just want to be spoonfed.
Last week we had an e-mail that just said, 'interested in booking from ... to .... Send details.' What details? Despite already feeling a bit irritated by the tone, I responded very politely, explaining those dates were already booked but if their dates were flexible, perhaps they might have a look at the availability calendar etc to see if any other time would suit them. Reply was a curt (& no punctuation) - 'send me available dates.' I just thought if they couldn't be bothered to look for themselves, I wasn't sure I wanted them (probably wouldn't read any of the info we send out) so I sent a very brief 'recommend you check calendar'.
Fist time I've ever done something like that and so far there's been no response - as expected - and I'm afraid I absolutely don't care! Gave me a tremendous amount of satisfaction!
Last week we had an e-mail that just said, 'interested in booking from ... to .... Send details.' What details? Despite already feeling a bit irritated by the tone, I responded very politely, explaining those dates were already booked but if their dates were flexible, perhaps they might have a look at the availability calendar etc to see if any other time would suit them. Reply was a curt (& no punctuation) - 'send me available dates.' I just thought if they couldn't be bothered to look for themselves, I wasn't sure I wanted them (probably wouldn't read any of the info we send out) so I sent a very brief 'recommend you check calendar'.
Fist time I've ever done something like that and so far there's been no response - as expected - and I'm afraid I absolutely don't care! Gave me a tremendous amount of satisfaction!
Available?
Price?
Best price?
Sometimes that is all I have to go on. I am tempted to reply:
Yes.
€600.
€6000
Last Monday:
We would be interested in your accommodation for these dates if 500stg would be considered.
25% discount for September in March? Take a hike sunshine.
Price?
Best price?
Sometimes that is all I have to go on. I am tempted to reply:
Yes.
€600.
€6000
Last Monday:
We would be interested in your accommodation for these dates if 500stg would be considered.
25% discount for September in March? Take a hike sunshine.
Some guests just need a sympathetic pat. On the head. With a hammer.
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- Location: Norfolk Coast
I had a text enquiry this morning which was from a previous guest and they have now booked so happy about that. I think if your mobile number is listed somewhere on your website/listing/advert then a text is a perfectly acceptable way to enquire.
However, I do agree that some people can't be bothered to put in any details or look for themselves. We do sometimes get enquiries 'do you have any availability for the next couple of months' so I guess it depends on the degree of politeness, and typically communicating by text is much shorter and to the point.
However, I do agree that some people can't be bothered to put in any details or look for themselves. We do sometimes get enquiries 'do you have any availability for the next couple of months' so I guess it depends on the degree of politeness, and typically communicating by text is much shorter and to the point.
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- Posts: 13173
- Joined: Sat Apr 30, 2005 8:42 am
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