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Guests leaving a 'messy' wc advice please

 
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Naj



Joined: 13 Oct 2015
Posts: 16
Location: Devon

PostPosted: Wed Oct 14, 2015 4:11 pm    Post subject: Guests leaving a 'messy' wc advice please Reply with quote

Not a nice subject, I know. But lately we've had some nasty experiences of you-know-what inside, around, and even outside the pan left by elderly guests. I have cleaned up in the past and on occasions left cleaning materials by the loo as a hint. Yesterday was too much so I left a note, gloves and wipes. It wasn't cleaned. We are a 4 star gold B&B and some of our guests are of a certain age and obviously don't realise the mess they leave. I'm thinking in future of placing a notice bh the loo along the lines of 'please check the pan and use the toilet brush if necessary', but think this may offend guests who would do this anyway. What do people think? Help with wording would be appreciated.

It's a sensitive subject to raise with guests, especially those whom we know well. I've spoken to a few neighbouring B&Bs about this but they said they'd never had this problem? Is it just us?
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Bunny



Joined: 16 Oct 2013
Posts: 3387
Location: South of England

PostPosted: Wed Oct 14, 2015 4:55 pm    Post subject: Reply with quote

No it's not just you. I've had it on the seat twice recently. Not nice at all and it always amazes me that people can wave a cheery goodbye knowing what horror you are about to discover. I just grit my teeth and get on with it. Thankfully it doesn't happen too often. I really don't think it is something you can put a notice up about, no matter how you word it. I think you just have to accept it as part of the job I'm afraid.
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kevsboredagain



Joined: 20 Jan 2007
Posts: 3209
Location: France

PostPosted: Wed Oct 14, 2015 6:50 pm    Post subject: Reply with quote

Sh*t happens
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Bunny



Joined: 16 Oct 2013
Posts: 3387
Location: South of England

PostPosted: Wed Oct 14, 2015 7:03 pm    Post subject: Reply with quote

kevsboredagain wrote:
Sh*t happens
Laughing Laughing
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CSE



Joined: 06 Nov 2006
Posts: 4095
Location: Galicia

PostPosted: Thu Oct 15, 2015 7:27 am    Post subject: Reply with quote

4 star? The guest think someone else will clean the poo up for them as part of the service.
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TGS



Joined: 16 May 2015
Posts: 51
Location: Dorset

PostPosted: Fri Oct 16, 2015 7:18 am    Post subject: Reply with quote

Lol - I've had a few toilets that have baffled me.

If that's where it is on the toilet etc...

One of the bum jobs we have to do! Laughing
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Naj



Joined: 13 Oct 2015
Posts: 16
Location: Devon

PostPosted: Sun Oct 18, 2015 5:18 pm    Post subject: Guests leaving a 'messy' wc advice please Reply with quote

No matter what the star rating, no one should expect someone else to clean their mess. The anti bacterial wipes and gloves were used (hurrah!) so fingers crossed it doesn't happen again.
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CSE



Joined: 06 Nov 2006
Posts: 4095
Location: Galicia

PostPosted: Sun Oct 18, 2015 6:47 pm    Post subject: Reply with quote

Quote:
no one should expect someone else to clean their mess.

But that is not life. Sorry.
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Mouse



Joined: 20 Jun 2006
Posts: 7225
Location: Balearics

PostPosted: Sun Oct 18, 2015 6:49 pm    Post subject: Reply with quote

casasantoestevo wrote:
Quote:
no one should expect someone else to clean their mess.

But that is not life. Sorry.


But it is manners, decency and having respect for the person cleaning

Mouse
x
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CSE



Joined: 06 Nov 2006
Posts: 4095
Location: Galicia

PostPosted: Sun Oct 18, 2015 8:43 pm    Post subject: Reply with quote

It may be manners but if your guest have none you still have to clean up thier mess.

Some sign ideas.






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PW in Polemi



Joined: 21 Oct 2012
Posts: 1777
Location: A village in Paphos, Cyprus

PostPosted: Mon Oct 19, 2015 3:58 am    Post subject: Reply with quote

Laughing casasantoestevo

Reminds me of a friend who used to have a sign hanging in her downstairs toilet:
Gentlemen, please stand closer - it's shorter than you think.
Ladies, please remain seated for the entire performance.

Laughing
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CSE



Joined: 06 Nov 2006
Posts: 4095
Location: Galicia

PostPosted: Mon Oct 19, 2015 7:57 am    Post subject: Reply with quote

that is very good advice too.
Also never use these: http://www.bathrug.org/bath-rug-sets/

or even this


And not talking about choice of colour. Smile
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Naj



Joined: 13 Oct 2015
Posts: 16
Location: Devon

PostPosted: Mon Oct 19, 2015 2:38 pm    Post subject: Guests leaving a 'messy' wc advice please Reply with quote

Loved the signs.
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