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Facebook lock out - malware message on Chrome

 
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Nemo



Joined: 14 Aug 2008
Posts: 7064
Location: Norfolk

PostPosted: Wed Jul 08, 2015 9:18 am    Post subject: Facebook lock out - malware message on Chrome Reply with quote

I was using facebook and then all of a sudden a message came out and I'm now locked out of fb via Chrome.

The message states
Quote:
It looks like your computer is being affected by malware. We’ll help you fix the problem to keep your account secure and prevent malware from spreading to friends.
Malware is software that tries to steal personal information and causes problems when you use Facebook. Clicking or sharing links that contain spam can give your computer malware.


The there's a button saying get started. Now I'm wondering what to do next. I can get back on to facebook via Firefox.

I've updated Windows Defender and run a scan. I don't have any other "defense" stuff on my computer that I'm aware of.
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Nemo



Joined: 14 Aug 2008
Posts: 7064
Location: Norfolk

PostPosted: Wed Jul 08, 2015 10:47 am    Post subject: Reply with quote

Ok, having clicked the get started button it offers me ESET Online Scanner which I'm sure I don't want, but I'm not sure how to break the cycle at this stage!
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e-richard



Joined: 17 Oct 2004
Posts: 5009
Location: Algarve, Portugal

PostPosted: Wed Jul 08, 2015 10:58 am    Post subject: Reply with quote

I presume you've tried the obvious: close down and reboot.


Sadly, as much as I used to love Chrome and recommend to all my friends because it was so sleek and fast, its now got over bloated, and very buggy. Mind you, so has Facebook. Apparently, we, users keep demanding so much more Confused
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Nemo



Joined: 14 Aug 2008
Posts: 7064
Location: Norfolk

PostPosted: Thu Jul 09, 2015 8:36 am    Post subject: Reply with quote

No joy. Shutting down and a nights sleep has not made the problem go away. Sad

Now when I click on the get started button it's offering me a different piece of software to download - F-Secure Online Scanner. Anybody any thoughts on whether downloading whichever software is given as an option is a bad thing? They all seem genuine facebook offerings when I search for them.
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kevsboredagain



Joined: 20 Jan 2007
Posts: 3209
Location: France

PostPosted: Thu Jul 09, 2015 10:46 am    Post subject: Reply with quote

I did some Googling on the subject and it would be appear to be a Facebook invoked message. Could not really find how to solve it though. Other people had done full scans with multiple software package and found no problems. Some people even suggested it was due to malicious Facebook content but I've no idea what that actually means.

If it was me, I would test with another browser and also try disabling browser addons to try and narrow down which part Facebook is complaining about. Obviously you could try a scanner like Malwarebytes but others have suggested this didn't help.
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Nemo



Joined: 14 Aug 2008
Posts: 7064
Location: Norfolk

PostPosted: Thu Jul 09, 2015 11:24 am    Post subject: Reply with quote

Well I've run a full scan on my computer and it's come up with nothing. I disabled all the Chrome extensions and still the message came up. I did a bit of background work on Chrome yesterday, but I'm running it about as simply as it's possible to do I think. facebook runs fine on both firefox and IE so it really is a Chrome issue.

I think it may eventually resolve itself, it's whether I want to wait weeks or months for it to do so!
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newtimber



Joined: 24 Nov 2012
Posts: 1833
Location: Brighton

PostPosted: Thu Jul 09, 2015 3:18 pm    Post subject: Reply with quote

Nemo wrote:
Well I've run a full scan on my computer and it's come up with nothing. I disabled all the Chrome extensions and still the message came up. I did a bit of background work on Chrome yesterday, but I'm running it about as simply as it's possible to do I think. facebook runs fine on both firefox and IE so it really is a Chrome issue.

I think it may eventually resolve itself, it's whether I want to wait weeks or months for it to do so!


You could try uninstalling Chrome and deleting all its files and caches and starting over...
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e-richard



Joined: 17 Oct 2004
Posts: 5009
Location: Algarve, Portugal

PostPosted: Thu Jul 09, 2015 8:55 pm    Post subject: Reply with quote

newtimber wrote:
You could try uninstalling Chrome and deleting all its files and caches and starting over...

I agree except for the last 3 words Wink
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PIMS: Holiday Rental Management system
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Nemo



Joined: 14 Aug 2008
Posts: 7064
Location: Norfolk

PostPosted: Thu Jul 09, 2015 10:00 pm    Post subject: Reply with quote

Have you abandoned Chrome Richard? If so what are you using instead?
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e-richard



Joined: 17 Oct 2004
Posts: 5009
Location: Algarve, Portugal

PostPosted: Fri Jul 10, 2015 8:21 am    Post subject: Reply with quote

I have not totally abandoned it yet, but I now use Firefox for 50% of the time. Don't ask why.... its mostly based on laziness to get organized.
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