Book of the House everyone still using a folder?

From the moment they step through the door your bookings become guests, and their experiences determine whether they ever come back.
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pambon
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Post by pambon »

roxytoo wrote:
so tongue in cheek,

From the booking process to the return home, here are 24 things not to do when you holiday in a rental.

Don’t bother to read the entire listing before you book

Pay attention to the entire listing — and take notes!
Every word of the listing is important when you are renting a vacation rental. There simply is no other way to determine if it is what and where you need it to be. Check and double-check the details.

Don’t Expect something that is not mentioned

Don’t expect towels, sheets, Wi-Fi, dishes, air conditioning, heating, or even an oven, unless it is listed.

Don’t Forget to factor in taxes and cleaning fees

Staying in a private rental is not a way to get around paying hotel taxes. It may be in the fine print, but in most cases, the daily rate does not cover the tax. Cleaning fees and damage deposits are common in the rental business. Some of these are refundable, but not all. Read the listing carefully for the details.

Don’t Assume that you will be dealing directly with the owner

Thousands of rental listings come through agents, even on the major rental websites. VRBO stands for Vacation Rentals by Owner, but it also accepts listings from agents.

Don’t Expect parking

There is nothing worse than renting a car to get around your destination, only to realize that that adorable downtown cottage you rented faces an alley with no parking. Refer back to the top of this list. Read. Every. Word. Twice.

Don’t Arrive early

It does not matter if your rental is self-managed and cleaned by the owners or by an agent that hires a cleaning crew. Arriving early does two things: upsets someone’s routine and ensures that you will get a rush job on the cleaning of your rental.

Don’t Think it will be spotless

It most likely will not be spotless. Rentals usually fall short of even hotel standards. If germs are an issue for you, bring or buy sanitizing wipes.

Don’t Expect love at first sight

There will most likely be things you were not expecting. If you are only staying a night or two, get over it. Did you really come for the accommodations? If your stay is lengthy, give it a day to grow on you before you contemplate making a change. I once stayed in a gorgeous four-bedroom hilltop villa. The drive up and down the winding hillside road was a huge time-suck that I wasn’t happy about at first, but three days of returning home at night to that villa and its gardens made up for the road.

Don’t Think it’s a hotel

There may or may not be shampoo, soap, or matching towels. The décor may be funky. The building may be old, the bathroom tiny, the curtains not black-out. Get those things out of your head and you will be fine.



Don’t Expect complete privacy

Even when you have read every word of a listing (twice), there may be tiny details that are undisclosed. These often relate to your privacy on the grounds of your rental. The photos may show your rental from every angle except the angle that shows where it attaches to another dwelling. Or there is someone else’s window two feet from your kitchen window. If privacy is what you seek, then ask the host before you commit.

Don’t Ignore host advice

Hosts (even the absentee kind) are a wealth of information. They can tell you where to eat, where to shop, and whether or not you should feed the cat begging at your back door. Read every written word they provide and ask plenty of questions before you go.

Don’t Leave things in the fridge

There is no sense in perpetuating a problem if other people have left opened stuff behind. And if it was empty when you arrived, then leaving your half-eaten food is extra work for the cleaning crew. Leave behind only things that are in date and unopened.

Don’t Take your pet without asking

You might think your dog is awesome, but the owners might not want one in their home. Never assume that your pet is welcome. The hosts may be animal lovers, but simply hate the extra work involved in cleaning up after other people’s animals. They may also have pets of their own who live on the grounds that deserve not to have their territory constantly invaded by guest pets. Always ask.

Don’t Exceed capacity

If the listing says the rental sleeps two, that does not mean two plus your brother-in-law, or even your 2-year-old, unless you cleared it with the hosts first. It does not matter that your brother-in-law doesn’t mind sleeping on the floor. Your hosts have their reasons for setting capacity, some of which may involve local ordinances or things like their ability to handle extra trash.

Don’t Throw a party

There are cities across the country looking into strengthening ordinances that cover vacation rentals. One of the primary concerns is disruption in neighborhoods caused by parties. You are renting an accommodation for a predetermined number of people, not a frat house.

Don’t Forget to forward the details,

especially the rules and policies, to your travel companions. Everyone joining you on your trip needs full disclosure. Really. You want to lose your cleaning deposit because Aunt Jane brought along her Yorkie?

Don’t Be rude to the neighbours

You are there by the grace of the neighbours. In some cities, all it takes is one phone call to local law enforcement about your attitude, loud music, or your three extra vehicles and you are out. Remember that deposit you put up? Say “bye bye” to that if the neighbours complain.


Don’t Expect hosts to cater to you

There are some rentals where the hosts behave like your newfound family. They may pick you up from the airport, fix your breakfast, or let you use their bicycles. Those are the exceptions. Most rentals are simply business transactions. They have a place for you to sleep; you pay them for it.

Don’t Hog the utilities

No matter what outrageous success stories you have read online, renting space to strangers is not the way to get rich. It helps hosts pay the bills, but only when the bills are reasonable. Go easy on the electricity and be mindful of water usage. I once stayed in a rental that had wired the bedroom air conditioner to shut off if the bedroom door was left open. Rental owners take utility bills seriously.

Don’t Lock yourself out without any clue how to contact the host

Remember when we told you that the owner might not be in the same city, or even the same country? This is when it matters. Absentee owners usually have a contingency plan for these things, but first you must be able to call them.

Don’t Let your children behave the way they do at home

Enforce travel behaviour that includes noise levels suitable for the surroundings, being respectful of other people’s space and property, and staying within your eyesight.

Don’t Get too comfortable

It is so easy to settle into a rental as if it is your second home. That’s the whole idea. Just don’t forget travel security. When you get too comfortable it becomes easy to forget about locking doors when you go for your stroll on the beach. That could cost you your laptop, your cell phones, or your credit cards.

Don’t Overstay your welcome

Late check out means a disruption in the cleaning schedule at best and at worst a lost night of revenue. Don’t expect it unless you made arrangements well in advance.

Don’t Leave it worse than you found it

Don’t forget that you are visiting someone’s home. Even if you never laid eyes on the owners, everything in the rental has meaning for them. Protect their things from harm, clean up after yourself, and consider thanking them in writing for sharing their piece of paradise with you.
Interesting! I may tweak (not tweet!) edit and re-phrase some of that for inclusion in the Travel Advisory I send to guests on confirmation of booking.
Hells Bells
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Post by Hells Bells »

I did a training session with Andy from Touchstay yesterday. One thing I did like, and I know it can easily be done without a package like this was the ability to send anyone enquiring about the apartment some information too without showing them all of it. You can also add pages to their pack closer to arrival without needing to sent them a new link. You can see if it has been read or not too.
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