We have just started trying Airbnb and have just had our first guests who were very nice. All well so far butthey arrived on 17 July and left on the 24th. We have not received payment from Airbnb, which should have been made on their arrival date.
I am not getting much help from Airbnb, does any one have any suggestions. We have three mor bookings through them but I am reluctant to accept any more until we start getting paid.
I had my first booking through them a month ago. I got an email on arrival day, 24th June ,to say the money was being transferred and would arrive in my account by 1st July, but in the end it arrived much sooner than that. Did you receive the email to say the money was being transferred?
What payment method did you set up with AirBnB? I use Paypal and the rental amount is paid into my Paypal account on the 3rd day after the guest arrived. I've never had any problems with payment.
la vache! wrote:What payment method did you set up with AirBnB? I use Paypal and the rental amount is paid into my Paypal account on the 3rd day after the guest arrived. I've never had any problems with payment.
HelenB wrote:I had my first booking through them a month ago. I got an email on arrival day, 24th June ,to say the money was being transferred and would arrive in my account by 1st July, but in the end it arrived much sooner than that. Did you receive the email to say the money was being transferred?
If you can't see them, there is probably something wrong. If you didn't get an email , this also indicates something is amiss. Why aren't they being helpful?
Email address for the payment was express@airbnb.com. i received it 24 hours after check in.
HelenB wrote:If you can't see them, there is probably something wrong. If you didn't get an email , this also indicates something is amiss. Why aren't they being helpful?
Email address for the payment was express@airbnb.com. i received it 24 hours after check in.
OK I've just sent a query to that address. See what happens.
HelenB wrote:If you can't see them, there is probably something wrong. If you didn't get an email , this also indicates something is amiss. Why aren't they being helpful?
Email address for the payment was express@airbnb.com. i received it 24 hours after check in.
OK I've just sent a query to that address. See what happens.
If you go to the "help" section on your listing, there is an option to contact airbnb. I did this for a problem recently and they got back to me very promptly via email and you have an exchange with an actual human being
Regards
Anne
If there's no such thing as co-incidence, then why is there a word for it?
annedab wrote:If you go to the "help" section on your listing, there is an option to contact airbnb. I did this for a problem recently and they got back to me very promptly via email and you have an exchange with an actual human being
I just did that for a second time. so see what happens.
We opt for bank transfer and for previous bookings payment is made the day after guests arrive with a 5 working day expected time to clear. Never had any problems to date our end and we've had 4 completed bookings with them so far.
