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Should I use PIMS?
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French Cricket



Joined: 10 Apr 2008
Posts: 3054
Location: French Pyrénées

PostPosted: Wed Aug 05, 2015 4:23 pm    Post subject: Reply with quote

I've changed my mind Cool . (Well, I am a Libran and I do it at least 12000 times a day, every day Laughing ).

At e-richard's suggestion, I've decided to give PIMS Lite a try out. If nothing else I get a decent calendar, a To Do list and some stats at the end of the year - that's probably worth 29 quid a year on its own.
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Sue Dyer



Joined: 19 Sep 2004
Posts: 2576
Location: Belford, Northumberland

PostPosted: Wed Aug 05, 2015 4:41 pm    Post subject: Reply with quote

Brilliant, thanks for the help and sorry for the thread creep!
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Casscat



Joined: 05 Jul 2014
Posts: 2661
Location: Andalucía

PostPosted: Wed Aug 05, 2015 6:22 pm    Post subject: Reply with quote

French Cricket wrote:
I've changed my mind Cool . (Well, I am a Libran and I do it at least 12000 times a day, every day Laughing ).

At e-richard's suggestion, I've decided to give PIMS Lite a try out. If nothing else I get a decent calendar, a To Do list and some stats at the end of the year - that's probably worth 29 quid a year on its own.


That's been my philosophy really, and I do find it useful to store guest info, see everything laid out in front of me in terms of bookings and enquiries, use templates (which I personalise) and store attachments. I am not on site and my manager has access too which means I can add notes and reminders such as special requirements for the welcome pack or little extras such as when someone mentions they are celebrating their anniversary or a birthday.
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Hells Bells



Joined: 30 Apr 2005
Posts: 13118
Location: French Alps

PostPosted: Wed Aug 05, 2015 8:53 pm    Post subject: Reply with quote

Richard have you thought about asking PMP to include you as one of their online booking options? They have freetobook and supercontrol, but I think PIMS would be give another choice to their customers.
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Nemo



Joined: 14 Aug 2008
Posts: 7007
Location: Norfolk

PostPosted: Thu Aug 06, 2015 8:06 am    Post subject: Reply with quote

French Cricket wrote:
I've changed my mind Cool . (Well, I am a Libran and I do it at least 12000 times a day, every day Laughing ).

At e-richard's suggestion, I've decided to give PIMS Lite a try out.

Love it FC. A girls prerogative after all. Wink You have nothing to lose but some time in trying it out, but I'm sure like us all, you have plenty spare. Laughing Hope you find it as useful as most of us converts.
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Annew



Joined: 04 Nov 2009
Posts: 908
Location: Devon

PostPosted: Fri Aug 07, 2015 11:01 pm    Post subject: Reply with quote

I echo Nemo - perfectly alright to change your mind and I am absolutely sure PIMS will work for your new set up. Richard is hugely helpful and PIMS revolutionised booking management for me.
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booboo



Joined: 21 Jan 2012
Posts: 715
Location: Haloze Slovenia

PostPosted: Fri Aug 14, 2015 8:00 am    Post subject: Reply with quote

So... if you get an inquiry from a listing site.. Do you have to enter that all into PIMS by hand?
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greenbarn



Joined: 30 May 2009
Posts: 5902
Location: The Westmorland Dales, Cumbria

PostPosted: Fri Aug 14, 2015 8:30 am    Post subject: Reply with quote

booboo wrote:
So... if you get an inquiry from a listing site.. Do you have to enter that all into PIMS by hand?


PIMS only auto-fills if the information has come through the PIMS form you can set up on your website.

For enquiries from listing sites etc, I enter the minimum I need in order to respond - so that's name, email address, property (as we have more than one) and dates. I cut and paste the email address, and I also cut and paste any particular comments. Very simple. I then click to send an email, either freehand, from a template or usually a template plus additional tailored stuff. If the enquiry then converts, I send a link to the PIMS booking form which the guest completes.

So - most of the information is entered by the guest at the point of booking, rather than by my error-prone fat fingers.

HTH
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booboo



Joined: 21 Jan 2012
Posts: 715
Location: Haloze Slovenia

PostPosted: Fri Aug 14, 2015 9:01 am    Post subject: Reply with quote

greenbarn wrote:
booboo wrote:
So... if you get an inquiry from a listing site.. Do you have to enter that all into PIMS by hand?


PIMS only auto-fills if the information has come through the PIMS form you can set up on your website.

For enquiries from listing sites etc, I enter the minimum I need in order to respond - so that's name, email address, property (as we have more than one) and dates. I cut and paste the email address, and I also cut and paste any particular comments. Very simple. I then click to send an email, either freehand, from a template or usually a template plus additional tailored stuff. If the enquiry then converts, I send a link to the PIMS booking form which the guest completes.

Thanks for GB! Next year, if all goes to plan, we hope to have 4 holiday apartments in the old town of Ptuj. I know I will need something. I may tinker with the free trail over the winter.



So - most of the information is entered by the guest at the point of booking, rather than by my error-prone fat fingers.

HTH
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French Cricket



Joined: 10 Apr 2008
Posts: 3054
Location: French Pyrénées

PostPosted: Mon Aug 17, 2015 3:19 pm    Post subject: Reply with quote

I thought I'd just do a quick update on this ...

I merrily played with PIMS for several days and found it to be excellent ... BUT I couldn't find any way of setting it up to retain the kind of human flexibility within which we work Crying or Very sad . The problem was quite simple: because we rarely do same day changeovers (and leave at least one, sometimes 2 or even 3, days between bookings), I needed to be able to update the calendar separately from the booking management system - and although PIMS does almost everything else, it can't do that, as everything is integrated with everything else. Which, of course, is its point.

So with great reluctance, and in spite of a huge amount of help from e-richard, it and I have parted company. And I'm back to my old system. Heigh ho.
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