Your guests are being very unreasonable Apex saying that to you. Their choice not to come, or if their insurance wouldn't cover their predicament, if indeed they had insurance.
I am currently looking after this little early arrival tonight
"What a disappointing cancellation policy"
We had to cancel a holiday last year our daughter went into premature labour 8wks early. It was our choice to c/x knew we were going to loose all costs as our insurance would not cover for this unexpected arrival
Your guests are being very unreasonable Apex saying that to you. Their choice not to come, or if their insurance wouldn't cover their predicament, if indeed they had insurance.
I am currently looking after this little early arrival tonight
Your guests are being very unreasonable Apex saying that to you. Their choice not to come, or if their insurance wouldn't cover their predicament, if indeed they had insurance.
I am currently looking after this little early arrival tonight
Well, that seems perfectly reasonable to me. After all, we're all only doing it for a bit of fun and pin money aren't we - and guests are doing us a favour by staying with us, right? It's not as though we have to devote any time to our little game, so it doesn't take away any valuable opportunities to spend the afternoon snoozing in front of the telly or in the garden with a Pimms. Coming to think of it, guests that cancel are doing us a big favour by removing the onerous task of having to give up half an hour out of our seven days of leisure time to greet them. They're so f*&^%ng thoughtful, aren't they?FelicityA wrote: Apex Blue's guest-not-to-be seems to think the cottage owner can act as insurer for them.
They are coming, Really looking forward to this booking.....We don't want to lose that amount of money if it didn't get re-let. We will keep the booking in our name and take new friends with us. We would prefer to be at hospital supporting our family, but as I said, I'm pretty sure we don't want to lose the money and the booking.
It is better to remain quiet and have one think you are stupid, than to open your mouth and remove all doubt....
The biggest mistake we make in life is thinking we have time.
The biggest mistake we make in life is thinking we have time.
+1 Nice - message to sick person - we put money above your health. What nice manipulative people they are. I really pity you for this booking. I fear they are going to be as miserable as sin.kyreniagirl wrote:Oh Blimey - the sob storey! If they cared that much about their family money wouldn't even be an issue.
Does your T&Cs cover amendments to the guest list?
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SandyBeaches
- Posts: 1071
- Joined: Tue May 01, 2012 8:35 am
- Location: Norfolk Coast
Oh dear!What a blatant attempt at emotional blackmail! 'We have no choice but to come on holiday to your property because you won't look kindly on us and give us a refund so we can support our family in hospital.'
I'd stand firm ... but I wouldn't be looking forward to their arrival!If they cared that much about their family money wouldn't even be an issue.
I'm sure we've all got related experiences, but here's one of ours from a year or so back. Guests had booked, all paid for then very shortly before arrival an urgent message - son was in a far flung land and had been taken seriously ill, they were having to fly out to be with him and then bring him back. We did our best to relet but it was never likely to happen, so we emailed telling the guest that we'd refund the cleaning/energy costs which they were due, help them with an insurance claim if needed, wished them well and IIRC suggested that if they could come at another time we'd offer them our returning guest discount.
I reckon a month of silence passed and we then heard back from them - very grateful, don't bother with the cleaning/services refund, please just knock it off the deposit for a new booking and we're bringing our son. If they had insurance I doubt it would cover the circumstances (?) but no mention of a refund at any point. Just a nice dose of realism, nice guests with their priorities in place, and yes they enjoyed their stay when they did make it.
Every now and then it happens.
On the other hand........
I reckon a month of silence passed and we then heard back from them - very grateful, don't bother with the cleaning/services refund, please just knock it off the deposit for a new booking and we're bringing our son. If they had insurance I doubt it would cover the circumstances (?) but no mention of a refund at any point. Just a nice dose of realism, nice guests with their priorities in place, and yes they enjoyed their stay when they did make it.
Every now and then it happens.
On the other hand........
