"What a disappointing cancellation policy"
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It's one thing when some guests leave our properties in a poor state of cleanliness when they have different standards, but this is clearly quite deliberate. I would have absolutely no hesitation in charging for the extra work involved in this case. What spiteful, childish, small minded, pettiness. I sincerely hope you have a damage deposit, so they don't get away with it.
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Agree whole heartedly. ~What a bunch of tossers.Bunny wrote:It's one thing when some guests leave our properties in a poor state of cleanliness when they have different standards, but this is clearly quite deliberate. I would have absolutely no hesitation in charging for the extra work involved in this case. What spiteful, childish, small minded, pettiness. I sincerely hope you have a damage deposit, so they don't get away with it.
Dear guest,
What a disappointing display of bad manners.
Yours sincerely
Apexblue
And then just forget about them - if you can
What a disappointing display of bad manners.
Yours sincerely
Apexblue
And then just forget about them - if you can
** Richard
PIMS: Holiday Rental Management system
They say we learn from our mistakes. That makes me a genius !
PIMS: Holiday Rental Management system
They say we learn from our mistakes. That makes me a genius !
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+1 (especially forget about them if you can)e-richard wrote:Dear guest,
What a disappointing display of bad manners.
Yours sincerely
Apexblue
And then just forget about them - if you can
Real name Phil
Moved to France in 2004
Likes ducks, nature, gardening, furniture restoration, DIY, rugby, blah, blah.
Moved to France in 2004
Likes ducks, nature, gardening, furniture restoration, DIY, rugby, blah, blah.
My initial reaction was to withhold deposit but so far no damage reported and just pleased for them to disappear into the ethernet.
It is better to remain quiet and have one think you are stupid, than to open your mouth and remove all doubt....
The biggest mistake we make in life is thinking we have time.
The biggest mistake we make in life is thinking we have time.
If it was me I would deduct a couple of hrs extra cleaning from their deposit and give my cleaner a little bonus as she was unhappy about the s///heap she had to clean.apexblue wrote:Guess what? They left it a s/// heap with kisses in lipstick on the mirror. We have a very unhappy cleaner today.
May or may not hit home to your guests but your cleaner would be happy at your thoughtfulness towards her.