This K2 Mouse sounds like it should be on my shopping list just in case, who stocks it please?
Even washed in stains can benefit from a soak in hydrogen peroxide (hair bleach, Ace etc) this won't weaken the fabric like chlorine bleach.
Regarding the plug, my view is that it was going to fail because it wasn't up to the job it just depends when and in this case it happened to a guest who had other problems.
LaPayre are always a pain for spares, they are box shifters and small parts for taps, and other plumbing bits. Buy something else, basic Wirquin catalogue out €5.55 for a plain plug €28 for a "Clic Clac" €15.90 for a pop up like you have now. The usual reason for the separation of the working parts on the bung is the locknut is not done up tight enough and the screw comes out.
It's the blackmail aspect of the tone of the guests so how about reversing that play?
Yes Mr Guest, things do happen and we were upset as the linen was new and you were the first person to use it. Please go and post your review and then I will refund your deposit, think carefully what you write.
The second letter with the inconsequential add on complaints is just a smoke screen let it pass by it's rubbish.
Gosh, the response from others shows just how good LMH is, just received an email from the guests last week expecting a deduction for the plate he broke! We don't make deductions for minor things like that I told them, it would ruin your holiday memories, "stuff happens" just come back and visit us again we said.
We are blessed, so please don't fall out with your troublesome guests as we don't want them looking at out cottage
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