Booking Forms
Booking Forms
This seems to be taking so much extra time due to devices guests are using and having trouble filling in the form.
We have always asked for one, especially after a LMH member took a guest to court and the first thing the judge asked for was sight of the booking form. We manage for others so am even more observant of this.
Do you?
We have always asked for one, especially after a LMH member took a guest to court and the first thing the judge asked for was sight of the booking form. We manage for others so am even more observant of this.
Do you?
Last edited by apexblue on Thu Sep 03, 2015 4:52 pm, edited 1 time in total.
It is better to remain quiet and have one think you are stupid, than to open your mouth and remove all doubt....
The biggest mistake we make in life is thinking we have time.
The biggest mistake we make in life is thinking we have time.
Yes I have a booking and t/c attached to it.sometimes guest will say they can't print it off etc,so I always have a copy with me on meet and greet ,and firmly hold the keys until they sign ,but I always ask for name and address by email and that they have read and understood my t&c if they don't return booking form.
As part of my big efficiency drive, I finally got my head into using PIMS. I now send the booking form and T&C's via the system. Everyone gets one irrespective of how they have booked and they send it back via the click to agree. It so easy ... I don't know how I managed with the sign, scan and return process that I used for years.
Ianthy
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- French Cricket
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Likewise. PIMS booking form embedded in my website, the form links to the payment options.
No completed form = no deposit payment = no booking.
There's no way I could operate without a system that is filled automatically with the information on a booking form, and that's with just 3 units to contend with.
Occasionally guests say they're having trouble accessing the form. I tell them to email me all the details, whereupon I'll manually enter them on the form, send that back to them and ask them to confirm that all details are correct, while pointing out that completion of the booking form is required to block the dates off from my on-line reservation system (over which I have total control, but they don't know that) and other guests will be able to book those dates until the detail on the form is confirmed. I've never yet had a guest who didn't suddenly find that they could access the form after all.
No completed form = no deposit payment = no booking.
There's no way I could operate without a system that is filled automatically with the information on a booking form, and that's with just 3 units to contend with.
Occasionally guests say they're having trouble accessing the form. I tell them to email me all the details, whereupon I'll manually enter them on the form, send that back to them and ask them to confirm that all details are correct, while pointing out that completion of the booking form is required to block the dates off from my on-line reservation system (over which I have total control, but they don't know that) and other guests will be able to book those dates until the detail on the form is confirmed. I've never yet had a guest who didn't suddenly find that they could access the form after all.
- anya752000
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Ditto GB - no form, no booking.
I hadn't thought of taking the details and emailing the form back to them. If it arises I ask them to email me the details with a sentence saying they've agreed to the terms and conditions. I need to try your way, as I don't think I can persuade all mine to fill it in. I had a set this week that had problems, with hotmail and OD finally finishing them off Today I got a cheque in the post but no details apart from an sae!greenbarn wrote: Occasionally guests say they're having trouble accessing the form. I tell them to email me all the details, whereupon I'll manually enter them on the form, send that back to them and ask them to confirm that all details are correct, while pointing out that completion of the booking form is required to block the dates off from my on-line reservation system (over which I have total control, but they don't know that) and other guests will be able to book those dates until the detail on the form is confirmed. I've never yet had a guest who didn't suddenly find that they could access the form after all.
I never bothered with one for the first 9 years I operated. No one ever asked for one....and personally I didn't see what one was achieving apart from names and an address (which I'm not really interested in)
But....everyone in LMH seemed to use one and almost suggest that if one wasn't used then it was unprofessional so I started using one.
To be honest...I'm not religious about it, and still don't see the point of it. Every client gets a payment schedule issued showing payments made and due. The first copy of that has the t&cs on it. So I feel everything is covered.
I never get a signature, or have anything signed and posted or scanned signed and emailed back....life is too short.
But then I've always been a bit of a rebel
Mousie
x
But....everyone in LMH seemed to use one and almost suggest that if one wasn't used then it was unprofessional so I started using one.
To be honest...I'm not religious about it, and still don't see the point of it. Every client gets a payment schedule issued showing payments made and due. The first copy of that has the t&cs on it. So I feel everything is covered.
I never get a signature, or have anything signed and posted or scanned signed and emailed back....life is too short.
But then I've always been a bit of a rebel
Mousie
x
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I'm pretty sure that checking a box to say you accept some t&cs is legally acceptable. It's the standard way of accepting contract terms online apart from businesses like banks where they have special regulations to adhere to.pambon wrote:When an enquirer confirms then I send booking form and t&c's for filling in and signing. They either scan it back or sometimes send it snail mail.
Was wondering about electronic signatures to ease the returning of forms; does anyone use this method and is it complicated to set up?