When your email server is blacklisted... WHUK issue.
Posted: Wed Sep 09, 2015 10:36 am
Anyone else had this problem, or can shed some light? Over a period of three or four weeks I've hit an occasional problem (and once is more than enough) of an email being bounced with a failed delivery report. Investigating the report showed that the mail server was blacklisted, so I contacted my domain host, WebHosting UK (WHUK) and reported it. They responded quickly enough, but did say that it can take 24 hours for a server to be cleared from the blacklist.
It happened again a few days later, and now again today.
I can send the same email from my personal address (not hosted with WHUK), so there is a (messy) workaround; I can check blacklists using a tool called MXToolBox, but that just confirms why the email has bounced.
WHUK tell me the've now closed down the spamming account responsible.
So for those in the know, my question: is this just an unlucky occurrence or are WHUK any more likely than any other hosting service to be unreliable and should I be changing to another hosting service? Should I be demanding to have my domain moved to a different server within WHUK, or would that make no difference?
Anyone else who uses WHUK been affected? (It's one of their Wordpress servers).
It happened again a few days later, and now again today.
I can send the same email from my personal address (not hosted with WHUK), so there is a (messy) workaround; I can check blacklists using a tool called MXToolBox, but that just confirms why the email has bounced.
WHUK tell me the've now closed down the spamming account responsible.
So for those in the know, my question: is this just an unlucky occurrence or are WHUK any more likely than any other hosting service to be unreliable and should I be changing to another hosting service? Should I be demanding to have my domain moved to a different server within WHUK, or would that make no difference?
Anyone else who uses WHUK been affected? (It's one of their Wordpress servers).