Firstly just for you information. This particular property is not managed by us and we only do the sales side of getting bookings.We will slag you off through social media
Cottage was cleaned by cleansers after last guests, but they didn't do the final finishes, like welcome pack and 1 bed out of 5 wasn't made up and heating not turned on. Cleaners had forgotten the check in was for a different day of the week, so never came to finish off.
Guests (only 3 in party) arrive 4pm Saturday and not until Monday morning did they email me to say there was no welcome pack and 1 of the bathrooms was dirty. My mobile number is on their confirmation documents so I was surprised they just didn't call me.
Cleaners were informed within the hour and they phoned guests offering to come down with the welcome pack and finish the bed but they refused the cleaners offer.
She went round that night with a bottle of wine and chocolates as an apology and could see they were in the Kitchen. They wound't answer the door!
Left this last Saturday and then i get an email saying the whole place was dirty and they had no towels and the bed linen was dirty.
The house i might add was a disgusting mess when they left. Toilet not flushed and what should have gone down the toilet was on towels and walls!!!
One mattress in one of the twin rooms was nearly off the bed and bed linen all over the place. Oh and a stack of used dirty towels which seems a bit odd seeing they claim they had none!!
The owner will be offering a £50 gesture for the none welcome pack and 1 bed not made up (this room was never used anyway) and for the heating not being on.
I am only guessing this will be rejected by them and to follow will be a pack of lies written on Trip Advisor about the property and me!!
I am getting pretty fed up of how social media and reviews are controlling our lives and marketing!!