Lay My Hat home page Lay My Hat Forum
The forum for holiday rental owners


 
  FAQFAQ    SearchSearch    MemberlistMemberlist   UsergroupsUsergroups    RegisterRegister  
  ProfileProfile    Log in to check your private messagesLog in to check your private messages    Log inLog in 

Increasingly irritating enquiry type

 
Post new topic   Reply to topic    Lay My Hat Forum Index ->
Handling rental enquiries
View previous topic :: View next topic  
Author Message
Bunny



Joined: 16 Oct 2013
Posts: 3387
Location: South of England

PostPosted: Tue Feb 09, 2016 5:46 pm    Post subject: Increasingly irritating enquiry type Reply with quote

I've had a really bad day. OH is currently away. It started off with a 20 tonne truck making a delivery to our house, turning too sharply and sliding sideways in the wet, taking out 24ft of our fencing and coming to rest against our oil tank and completely stuck. Had to get a local farmer with a bigger tractor to pull him out. In the middle of this my mobile pinged with an enquiry text message. I knew instantly in my head that I had availability for the dates, so as soon as I could, I headed back to the house to respond. Once I opened the email and read the enquiry text it said "For some reason it wouldn't let me put in the dates I want, so I've put in these dates instead. Can you quote me for x period" Well the reason the software won't let you enter your dates is because those dates are already booked! Evil or Very Mad There's a clue in there actually. I've noticed that since OD relaunched with their stupid instant quoting calendar, I'm getting this type of enquiry quite often, but never had it before on OD. I had one like this yesterday with Airbnb too. So, what I thought was one bright point in my day turned out to be just another added frustration to my day. Crying or Very sad I then had to waste more of my time logging in to respond to a nonsense enquiry just to keep my response rate up. Even worse, if you decline too many on Airbnb you get penalised in the rankings for that too! In their drive to increase profits, the listing site techies seem to be intent on making our lives as difficult as possible. Twisted Evil
Back to top
View user's profile Send private message
annedab



Joined: 18 Oct 2005
Posts: 754
Location: Midi Pyrenees

PostPosted: Tue Feb 09, 2016 6:31 pm    Post subject: Reply with quote

Oh dear Bunny. Hope tomorrow is a better day for you!
_________________
Regards

Anne

If there's no such thing as co-incidence, then why is there a word for it?
Back to top
View user's profile Send private message
Isy



Joined: 19 Jul 2011
Posts: 431
Location: France

PostPosted: Tue Feb 09, 2016 7:50 pm    Post subject: Reply with quote

Bunny, sorry about your bad day.
Here's a little something to cheer you up (I hope)


_________________
What doesn't kill you makes you stronger !
Back to top
View user's profile Send private message
tavi



Joined: 14 Sep 2011
Posts: 2578
Location: Algarve

PostPosted: Tue Feb 09, 2016 9:20 pm    Post subject: Reply with quote

Hope your day improved Bunny.

In their drive to increase profits, the listing site techies seem to be intent on making our lives as difficult as possible.

Agree absolutely.

But in the guests' defence I must say the OD calendar is really not clear ....Just try it.

There's a very odd message that comes up sometimes when you're trying to put in your required dates. You've just put your required arrival date and all you want to do is leave a week later. The message says something like "please choose an available departure date" Confused you have no idea what they're on about as your departure date looks to be available. I think it's something to do with minimum stays. No wonder they give up and email you. In fact I'd rather they do that than go look for another property.

Searching for a hol on OD is a bloomin nightmare. So embrace the irritating ones and bung them on your mailing list for future "news and special offers" Very Happy
Back to top
View user's profile Send private message
Bunny



Joined: 16 Oct 2013
Posts: 3387
Location: South of England

PostPosted: Tue Feb 09, 2016 9:44 pm    Post subject: Reply with quote

I agree that OD's quoting calendar is very confusing for guests. However, the enquiry today was ridiculous because she actually wanted a 13 week period taking her into July. As if.... Didn't it even occur to her that I may not have such a long period available? If I did, I think I would have closed shop by now. My main grumble is that it is actually possible to send an OD enquiry without dates filled in. If they left the dates blank and just enquired in the text then it wouldn't get my hopes raised when I receive a text for available dates. Not that guests know that we receive texts that just show the dates without the message text.

There is an email button on Airbnb, which suggests that you can just email a host, without requesting to book specific dates but when I click on it, it just takes you to a wish list. Software error I guess.

I've currently got guests in from abroad who wanted to extend their stay, but I'm already booked so can't. I'm trying to help them find alternative accommodation and I've found it an absolute nightmare. My biggest problem is that 4 people want a room each or at a push 2 bedrooms with twin beds. It takes ages trying to find out the bed configurations. I'm verging on giving up and telling them to check into a hotel instead. I don't know how any guest manages to book through OD without giving up.

Hoping for a better day tomorrow with no duff enquiries.
Back to top
View user's profile Send private message
Bunny



Joined: 16 Oct 2013
Posts: 3387
Location: South of England

PostPosted: Tue Feb 09, 2016 9:48 pm    Post subject: Reply with quote

annedab wrote:
Oh dear Bunny. Hope tomorrow is a better day for you!


Thank you Annedab and Isy! If a nice kitty pic can't cheer me up nothing can! Very Happy
Back to top
View user's profile Send private message
kg1



Joined: 05 Jan 2010
Posts: 2346

PostPosted: Wed Feb 10, 2016 6:48 am    Post subject: Reply with quote

Oh my. What a bad day. Hope it improves today.Lucky the lorry stopped before it hit the tank!
Back to top
View user's profile Send private message
Nemo



Joined: 14 Aug 2008
Posts: 7030
Location: Norfolk

PostPosted: Wed Feb 10, 2016 1:18 pm    Post subject: Reply with quote

Bunny do you have a smartphone and if so do you have the Homeaway app? If you have the HA app, it works now for the OD dashboard too. I have a template response which is simply a holding email until I email from within PIMS. As long as you have some signal or wi-fi it's very simple to log in and reply to your inbox enquiry quickly. Then do anything else when it suits. Sorry to hear about the lorry. very annoying!
Back to top
View user's profile Send private message
costa-brava



Joined: 20 Sep 2010
Posts: 511
Location: costa brava spain

PostPosted: Wed Feb 10, 2016 3:50 pm    Post subject: Reply with quote

They have a word in Spanish for these annoyances and annoying people. A puņa is a fist or punch. A puņeta is a little punch but has come to mean a big niggle. The person (or website) (or truck) is described as puņatero.
Life is full of puņetas. The banks are the worst or is it Telefonica/Movistar.
I got an enquiry like yours the other day from HL. It was a guy looking for a price for the whole summer. So I sent him a quote at full price. He didn't seem to like my quote but at least it kept my score high.
Anyway it's pronounced poonyeta. I think the English equivalents are frowned on in LMH.
As the Americans say; "Have a nice day!"
_________________
Oh, would some power the giftie gi'e us
To see ourselves as others see us
It would from many a blunder free us
And foolish notion.
Back to top
View user's profile Send private message Visit poster's website
Bunny



Joined: 16 Oct 2013
Posts: 3387
Location: South of England

PostPosted: Wed Feb 10, 2016 7:44 pm    Post subject: Reply with quote

Nemo wrote:
Bunny do you have a smartphone and if so do you have the Homeaway app? If you have the HA app, it works now for the OD dashboard too. I have a template response which is simply a holding email until I email from within PIMS. As long as you have some signal or wi-fi it's very simple to log in and reply to your inbox enquiry quickly. Then do anything else when it suits. Sorry to hear about the lorry. very annoying!


I do have a smart phone but it's a hand me down from OH. I've just tried to download the app but it says it is not compatible, so I think my phone is too old. Crying or Very sad Thanks for the advice though.
Back to top
View user's profile Send private message
Nemo



Joined: 14 Aug 2008
Posts: 7030
Location: Norfolk

PostPosted: Fri Feb 12, 2016 2:05 pm    Post subject: Reply with quote

Bunny wrote:
I do have a smart phone but it's a hand me down from OH. I've just tried to download the app but it says it is not compatible, so I think my phone is too old. Crying or Very sad Thanks for the advice though.

Time to treat yourself then. Remember it's a business expense. 😃
Back to top
View user's profile Send private message
tavi



Joined: 14 Sep 2011
Posts: 2578
Location: Algarve

PostPosted: Fri Feb 12, 2016 2:09 pm    Post subject: Reply with quote

Nemo wrote:
Bunny wrote:
I do have a smart phone but it's a hand me down from OH. I've just tried to download the app but it says it is not compatible, so I think my phone is too old. Crying or Very sad Thanks for the advice though.

Time to treat yourself then. Remember it's a business expense. 😃


Do you need the app? Can't you just go to the website using your Smartphone and log in from there?
Back to top
View user's profile Send private message
Nemo



Joined: 14 Aug 2008
Posts: 7030
Location: Norfolk

PostPosted: Sun Feb 14, 2016 10:29 am    Post subject: Reply with quote

tavi wrote:
Do you need the app? Can't you just go to the website using your Smartphone and log in from there?

She could, but as a phone screen is very small, that's quite challenging to navigate. The point about the app is it's designed for the phone so it's pared down and easy to use.
Back to top
View user's profile Send private message
Bunny



Joined: 16 Oct 2013
Posts: 3387
Location: South of England

PostPosted: Sun Feb 14, 2016 11:34 am    Post subject: Reply with quote

Sorry, I meant to reply to this. Yes, my phone screen is very small so it is very frustratingly arduous and time consuming trying to log into the dashboard without the app. Crying or Very sad
Back to top
View user's profile Send private message
Display posts from previous:   
Post new topic   Reply to topic    Lay My Hat Forum Index ->
Handling rental enquiries
All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group