Rosebud, I can totally understand why you want to put this one to bed as quickly as possible. However, would it really be too stressful to at least just ask her for any evidence before you consider your response. After all, if damage is done to our properties we are required to provide photographic evidence and receipts in order to make deductions from deposits, so I do feel it should work both ways.rosebud wrote:I really don't want stress - I would rather 'roll over' I am thinking of offering 20% back.
Your response sounds fine to me, but I have previously responded too quickly and caved in, and in hind sight actually caused myself more stress in the long run when I've kicked myself for letting them get away with it.
Try to just forget the threat of a bad review and remember that at the moment, you are in control and you can still back down at any point if you find it becomes too stressful to bear. But at the moment, I don't think you've anything to lose by just politely and in the same sympathetic tone as above, asking for more information about why she believes the bites were suffered inside your property. If you ask for evidence you might find she suddenly backs off and you've lost nothing.