A guest requested booking information,over a week ago sent paper via email,stating terms and conditions of booking,and how to pay to secure booking.5 days later get email can't open email please resend .Which I did stating I could post forms but deposit must be paid now.
Nothing but going on how long it is taking them to reply how long do I wait.
Most guests seem to pay within the hour.
Would you email them with a deadline to pay ,I sent the same email to two friends just to check if there was a problem but they confirmed it opened .
Not everyone can read a word .doc file. It's therefore a bit unfair to lay blame on the person wanting to book. If computer literate they could search for a free .doc file reader but why should they?
Word can be iffy, sometimes if I send something to my manager at work, she can open it, sometimes not. Document (my invoice) is always created on same PC, with same programme and using same template. Sometimes she can't open it.
PDF would be the most universal format to use. Ideally an online form would remove this bottleneck in the booking process and make this situation less likely.
Jenster wrote:Exporting to pdf is easy, I think it's file,export and then just choose the pdf file format.
Depends on your version of MS Word. The newer ones can simply save as PDF. Older versions don't have this but there are websites which can convert files for free.
Thank you all for your help,I sent the file PDF but I received an email this morning can't open file in PDF but we have changed our mind .clearly had me keep dates while they decided.