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Wave/Stripe credit card payments
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Hells Bells



Joined: 30 Apr 2005
Posts: 13118
Location: French Alps

PostPosted: Sat Mar 18, 2017 8:37 am    Post subject: Reply with quote

Have you tried the contact form on the website (accessed via Help link), they responded very quickly to any questions I had.
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Hells Bells



Joined: 30 Apr 2005
Posts: 13118
Location: French Alps

PostPosted: Sat Mar 18, 2017 8:38 am    Post subject: Reply with quote

Have you ensured credit card payments are turned on?
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Sam V



Joined: 20 Nov 2009
Posts: 1610
Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK

PostPosted: Sat Mar 18, 2017 8:40 am    Post subject: Reply with quote

I just sent myself an invoice and it has a payment button
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NeatandPicky



Joined: 30 Aug 2007
Posts: 353
Location: Pissouri Bay, Cyprus

PostPosted: Sat Mar 18, 2017 8:49 am    Post subject: Reply with quote

They are on Facebook as WaveHQ. They've a post referring to the outage, and another when normal service was restored.

I've also found them v quick and helpful when I've asked questions (bearing in mind the time difference with Toronto.)
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FelicityA



Joined: 05 Nov 2010
Posts: 2773
Location: Cotswolds

PostPosted: Sat Mar 18, 2017 1:23 pm    Post subject: Reply with quote

Thanks all. Yes credit card payments were turned on. Now there is nowhere to go when you go into the settings for this. Dashboard>Sales>Credit card payments. You are just given an option to 'vote' for payments in your country. Although I tried that in case it led me somewhere. But it didn't.

I contacted them through support on Sunday. And again today. Not a sausage in reply. I resent my invoice to myself. But I am now going to try Facebook. They have evidently dropped the button for me! I am going to have one last try to make a new invoice to myself in case I got caught up in the outage...
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Mouse



Joined: 20 Jun 2006
Posts: 7104
Location: Balearics

PostPosted: Fri Jul 07, 2017 1:52 pm    Post subject: Reply with quote

I'm also having problems. Crying or Very sad

I set up wave and set up stripe. Both as a uk business/address/tel.no. as I want to take .

I managed finely to get cc payments turned on.
Sent invoice to myself.
Can't pay it.....keep get the 'Whoops' message.
Rang cc co. who told me that they're approving it but an amount isn't showing.
There is an amount on the invoice.

I too can't find a phone number to call......and their troubleshooting doesn't seem to cover this.

Anyone any ideas?

Mousie
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NeatandPicky



Joined: 30 Aug 2007
Posts: 353
Location: Pissouri Bay, Cyprus

PostPosted: Fri Jul 07, 2017 3:03 pm    Post subject: Reply with quote

I've sent them email queries and they've got back to me quickly (bearing in mind Canada time difference).
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Mouse



Joined: 20 Jun 2006
Posts: 7104
Location: Balearics

PostPosted: Fri Jul 07, 2017 6:46 pm    Post subject: Reply with quote

Neatandpicky I didn't see an email address anywhere....just a system to log an issue, which I have.

Do you have it to hand?

Mousie
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NeatandPicky



Joined: 30 Aug 2007
Posts: 353
Location: Pissouri Bay, Cyprus

PostPosted: Fri Jul 07, 2017 7:11 pm    Post subject: Reply with quote

Sorry Mouse I should have said I've submitted support requests. Couldn't remember the details when I posted my reply to you.
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FelicityA



Joined: 05 Nov 2010
Posts: 2773
Location: Cotswolds

PostPosted: Sat Jul 08, 2017 9:20 pm    Post subject: Reply with quote

I have an issue for ages as the credit card details don't come up for someone trying to pay. I see that I have had 43 email exchanges with one support person. As it happens, another one took about a week to get back to me and when I tried a new support request, I got a different person, so now I have two people trying to help me with the same problem, offering two completely different routes to get it working, neither of which work and both are mystified. This has now been going on for months. In fact I am so fed up with it ( and also so busy myself) that I am taking a couple of weeks off from the issue. I do find them willing and helpful but actually not that competent or it would have been sorted weeks ago.
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