OH *insert multiple swear words of choice here* - nightmare!
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- Posts: 1707
- Joined: Fri Nov 20, 2009 1:45 pm
- Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK
- Contact:
Oh man!
Pop up on trying to cancel:
Cancel Reservation
Our system indicates that you have received a payment for this reservation. This payment will not be refunded automatically when cancelling. If necessary, we recommend refunding this payment before cancelling.
Payment details on my account:
Payment schedule
Payment 1 of 2
Guest Paid : 02/12/15 - A*** - MasterCard
Your rental agreement was accepted on 02/12/15 at 14:35 by A***
Payment will be disbursed on 21/07/16 (it may take 5-7 business days for funds to be deposited into your account)
£360.00
Payment 2 of 2
Guest Paid : 16/05/16 - A*** - MasterCard
Payment will be disbursed on 21/07/16 (it may take 5-7 business days for funds to be deposited into your account)
£1,080.00
Pop up on trying to cancel:
Cancel Reservation
Our system indicates that you have received a payment for this reservation. This payment will not be refunded automatically when cancelling. If necessary, we recommend refunding this payment before cancelling.
Payment details on my account:
Payment schedule
Payment 1 of 2
Guest Paid : 02/12/15 - A*** - MasterCard
Your rental agreement was accepted on 02/12/15 at 14:35 by A***
Payment will be disbursed on 21/07/16 (it may take 5-7 business days for funds to be deposited into your account)
£360.00
Payment 2 of 2
Guest Paid : 16/05/16 - A*** - MasterCard
Payment will be disbursed on 21/07/16 (it may take 5-7 business days for funds to be deposited into your account)
£1,080.00
TA lurkers walk among us; the LMH Walking Dead
dont mess in the affairs of cats for they are subtle and will p on your computer.
www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
dont mess in the affairs of cats for they are subtle and will p on your computer.
www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
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- Posts: 1707
- Joined: Fri Nov 20, 2009 1:45 pm
- Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK
- Contact:
Oh! I get it! I've got to manually select the refund in 'actions'
Learning curve! 〰🔃➰〰
All done, refunded and cancelled😇😂
Learning curve! 〰🔃➰〰
All done, refunded and cancelled😇😂
Last edited by Sam V on Fri Jul 15, 2016 7:05 am, edited 1 time in total.
TA lurkers walk among us; the LMH Walking Dead
dont mess in the affairs of cats for they are subtle and will p on your computer.
www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
dont mess in the affairs of cats for they are subtle and will p on your computer.
www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
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- Posts: 199
- Joined: Mon Jul 14, 2014 8:37 am
- Location: South hams, devon
- Contact:
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- Posts: 1707
- Joined: Fri Nov 20, 2009 1:45 pm
- Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK
- Contact:
Interestingly, last night I checked my email address registered to my OD account, primary address was/is my 'business' holiday@... email with our personal Hotmail address email as an second/alternative email. I deleted our hotmail address from the account.
The emails I have received this evening confirming the payment refunds are all addressed to our hotmail. I logged into my HA account to check that too and it's only got our holiday@... email registered on the account.
So what's going on? Is there a massive delay until it's updated or if asked would they reply 'oh we can only send email to the address you originally registered...'
The emails I have received this evening confirming the payment refunds are all addressed to our hotmail. I logged into my HA account to check that too and it's only got our holiday@... email registered on the account.
So what's going on? Is there a massive delay until it's updated or if asked would they reply 'oh we can only send email to the address you originally registered...'
TA lurkers walk among us; the LMH Walking Dead
dont mess in the affairs of cats for they are subtle and will p on your computer.
www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
dont mess in the affairs of cats for they are subtle and will p on your computer.
www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
Oh Sam I am so pleased for you. We can all breathe a collective sigh of relief. Top marks to the guest too for being rational, calm and happy to compromise!
As for the OD email fiasco, I'd be throwing that right back at them. A back up email should be just that, not a primary email. See if they can offer any explanation of why the emails weren't sent to your primary address. I doubt they can, like most things OD related.
As for the OD email fiasco, I'd be throwing that right back at them. A back up email should be just that, not a primary email. See if they can offer any explanation of why the emails weren't sent to your primary address. I doubt they can, like most things OD related.
In a thread like this, the handling of the error was far more important with emotional consequences for the owner and also potentially the guest than discussing the why. Maybe that's just some of us having empathy with the situation and a less clinical view on the why and how to prevent.kevsboredagain wrote: I was not critical of PIMs but in the last thread about making a booking error, I was also shot down for daring to suggest the error could have been prevented by using a different procedure. There was a strong implication that the handling of the error was far more important and it was clear that any discussion about how to avoid a similar error in the future was not welcome.
I therefore don’t see much point in a separate thread and I'll say nothing more.
However, I genuinely think a separate thread, where no one individual is involved would be a great idea for us to throw in some ideas, pitfalls and so on into the arena. This would enable us to work out, moving forward, how to try and avoid double bookings as the systems around us get ever more complicated and try and remove us more and more from our own booking process.
Tell you what - I'll start it. Here it is: viewtopic.php?t=26499
Last edited by Nemo on Thu Jul 14, 2016 9:34 pm, edited 1 time in total.
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- Posts: 1707
- Joined: Fri Nov 20, 2009 1:45 pm
- Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK
- Contact:
A great big thank you to all of you who have supported me through this tense but thankfully brief owners nightmare!
It's times like this that LMH can be so invaluable!
I'm now going to move on to the other side; Nemo's post!
It's times like this that LMH can be so invaluable!
I'm now going to move on to the other side; Nemo's post!
TA lurkers walk among us; the LMH Walking Dead
dont mess in the affairs of cats for they are subtle and will p on your computer.
www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
dont mess in the affairs of cats for they are subtle and will p on your computer.
www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
- kevsboredagain
- Posts: 3207
- Joined: Sat Jan 20, 2007 9:32 am
- Location: France
- Contact:
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- Posts: 1707
- Joined: Fri Nov 20, 2009 1:45 pm
- Location: Villa in Gale, Algarve, Portugal. At home in Fetcham, Surrey, UK
- Contact:
My guess then is you also have pointy ears? 🖖🏻kevsboredagain wrote:I'm a software engineer which is why I simply look at every problem as one of logicNemo wrote: Maybe that's just some of us having empathy with the situation and a less clinical view on the why and how to prevent.
TA lurkers walk among us; the LMH Walking Dead
dont mess in the affairs of cats for they are subtle and will p on your computer.
www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
dont mess in the affairs of cats for they are subtle and will p on your computer.
www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
- French Cricket
- Posts: 3058
- Joined: Thu Apr 10, 2008 3:47 pm
- Location: French Pyrénées
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- kevsboredagain
- Posts: 3207
- Joined: Sat Jan 20, 2007 9:32 am
- Location: France
- Contact:
I knew that was coming lolSam V wrote:My guess then is you also have pointy ears? 🖖🏻kevsboredagain wrote:I'm a software engineer which is why I simply look at every problem as one of logicNemo wrote: Maybe that's just some of us having empathy with the situation and a less clinical view on the why and how to prevent.
Glad you sorted the problem out.
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- Posts: 93
- Joined: Mon Jan 23, 2012 10:41 pm
- Location: Vienne, France
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Really pleased for you Sam, that everything has worked out okay.
Maybe I've got it the wrong way round, but I still read it that the first guests who booked got bumped, and the second guests got the holiday, mostly because the first guests were uncommunicative (and you didn't read the OD e-mail) and the second bookers had lots of contact with you. That would not sit rightly with me.
Amongst my OD guests this summer, I've had two already who gave absolutely no feedback to my e-mails, welcome letters etc. They both booked through Homeaway (because my OD advert now appears there), happily paid up through their website and I received the confirmation that they'd paid. I didn't hear anything else from them until they day they arrived. I don't like the system at all, but I had an e-mail from OD that they'd paid and that's that. If they don't want to talk to me before they arrive, I hate it, but that's life.
I guess that all I'm saying is that some guests booking on the new OD/Homeaway/Expedia platform don't need the hand-holding, owner direct experience which most of us yearn for, and that we should expect less direct contact.
And PS: Nothing beats the huge spreadsheet pinned to the kitchen wall!
Maybe I've got it the wrong way round, but I still read it that the first guests who booked got bumped, and the second guests got the holiday, mostly because the first guests were uncommunicative (and you didn't read the OD e-mail) and the second bookers had lots of contact with you. That would not sit rightly with me.
Amongst my OD guests this summer, I've had two already who gave absolutely no feedback to my e-mails, welcome letters etc. They both booked through Homeaway (because my OD advert now appears there), happily paid up through their website and I received the confirmation that they'd paid. I didn't hear anything else from them until they day they arrived. I don't like the system at all, but I had an e-mail from OD that they'd paid and that's that. If they don't want to talk to me before they arrive, I hate it, but that's life.
I guess that all I'm saying is that some guests booking on the new OD/Homeaway/Expedia platform don't need the hand-holding, owner direct experience which most of us yearn for, and that we should expect less direct contact.
And PS: Nothing beats the huge spreadsheet pinned to the kitchen wall!