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Direct enquiries: Handling the fear factor.
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kevsboredagain



Joined: 20 Jan 2007
Posts: 3209
Location: France

PostPosted: Mon Jul 25, 2016 6:46 pm    Post subject: Reply with quote

Martha wrote:
That's very well put. I have some of those but not all listed on my page. I used to have LMH and took it off for some reason, I wonder why? I think I'll put it back. Photos of work done is a really good idea - something that only an owner would have. I might adapt some of these if you don't mind?


I'm happy for anyone to use the ideas or even the text and improve on it. I'm not that great at putting stuff into words so I'm sure there's room for improvement.
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russellt



Joined: 09 Dec 2014
Posts: 332
Location: Ivybridge, Devon, UK

PostPosted: Mon Jul 25, 2016 7:39 pm    Post subject: Reply with quote

Martha wrote:
without putting them off completely


@kevsboredagain's approach is quite 'in your face', but hits the issue square-on. Maybe some finessing of the words required.

When I see "This is not a scam' -type messages, I immediately think of the double bluff. My mild paranoia kicking-in, for sure, Shocked but it's a bit like the 'Unsubscribe' button on emails - you know you are likely to be being subscribed into something else.

It's a fine balance. How far should we go, without resorting to some form of triple-lock, multi-factor authentication? Very Happy .

At the end of the day, it's caveat emptor.
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Martha



Joined: 16 Apr 2006
Posts: 2170
Location: Chamonix

PostPosted: Mon Jul 25, 2016 9:36 pm    Post subject: Reply with quote

Thanks Smile

I keep meaning to put together a blog post on this topic, to refer people to, should do that really.
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French Cricket



Joined: 10 Apr 2008
Posts: 3054
Location: French Pyrénées

PostPosted: Mon Jul 25, 2016 10:03 pm    Post subject: Reply with quote

This is our Book with Confidence page: http://www.grillou.com/book-with-confidence.html

I've had it up for a couple of years now and it gets a surprising number of hits, including as a landing page Shocked

EDIT: I've edited this, a couple of weeks after I first posted it, to ask that people don't lift any of my writing on this (or any other) page - lots of you will know that I've had my copy used on more than one occasion without my agreement. Because words are my trade, for me that's the same as lifting a photograph. Thank you for understanding.
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Last edited by French Cricket on Tue Aug 16, 2016 9:41 am; edited 1 time in total
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russellt



Joined: 09 Dec 2014
Posts: 332
Location: Ivybridge, Devon, UK

PostPosted: Tue Jul 26, 2016 6:36 am    Post subject: Reply with quote

French Cricket wrote:
This is our Book with Confidence page:


+1
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Mouse



Joined: 20 Jun 2006
Posts: 7104
Location: Balearics

PostPosted: Tue Jul 26, 2016 8:10 am    Post subject: Reply with quote

There's some really useful ideas on this thread thank you. Especially Martha....the idea of having a page on our website just hadn't occurred to me.

I have had articles written about me and we've appeared in a 'living abroad' magazine so googling does bring my details, and photo, up for anyone that searches.
We are also a legally registered villa.

I really like the idea of attacking the issue at the 1st enquiry; the simple idea of adding our landline number and address seems a simple enough step with a 'call me' message. Maybe a link to the 'about us' page on our website.

The worry is though that the email gets intercepted. Whilst I have info on the advert about calling me etc. very few do, and if they do, it is always when they're about to transfer the final balance.

Good thread.

Mousie
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Martha



Joined: 16 Apr 2006
Posts: 2170
Location: Chamonix

PostPosted: Tue Jul 26, 2016 3:51 pm    Post subject: Reply with quote

It is a good discussion! Lots of ideas. FC, I like the idea of saying where you are from originally, that's a really good idea. There is so often some kind of loose connection that helps to reassure people - My granny lived in Blakeney Smile - , and it helps with background.
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russellt



Joined: 09 Dec 2014
Posts: 332
Location: Ivybridge, Devon, UK

PostPosted: Fri Jul 29, 2016 1:31 pm    Post subject: Reply with quote

Martha wrote:
It is a good discussion!


and timely.....

http://www.thelocal.es/20160726/police-bust-gang-selling-fake-holiday-rentals-in-barcelona

Quote:
The gang operated 237 scams, according to police, which involved publishing fake adverts for holiday rental apartments on various websites and asking for a sum of money to reserve the apartment.


.... now affecting both direct bookings and (by inference) listing site bookings.
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ManxRed1



Joined: 25 Jul 2016
Posts: 220
Location: Polperro, Cornwall, UK

PostPosted: Mon Aug 01, 2016 8:55 pm    Post subject: Reply with quote

Just thought I'd post my thanks to kevsboredagain, French Cricket, and everyone else on this thread. Just finalising my PMP site now (the OD people forced me do it!!) and these ideas and wordings are invaluable, and terrific ideas.

Excuse my paraphrasing when it finally gets published in the next week or so!!
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Mouse



Joined: 20 Jun 2006
Posts: 7104
Location: Balearics

PostPosted: Tue Aug 02, 2016 7:58 am    Post subject: Reply with quote

Just as an aside; I noticed the other day that OD have put the joining date back on the site. They removed this some time ago As we joined in 2005 I always directed people to that date to show we were legit.

I don't know why they removed it but happy it's back

Mouse
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anya752000



Joined: 06 Mar 2013
Posts: 464
Location: Pembrokeshire

PostPosted: Tue Aug 02, 2016 6:00 pm    Post subject: Reply with quote

I had an enquiry on Sunday for two weeks next June. Booking form emailed that night and deposit promised for Monday. Fast forward to this afternoon and I get a phone call from Mr guest apologising that his wife was worried about transferring money to a stranger and could I talk to her.

She was very apologetic and I got the impression that her husband had put her on the spot by phoning me then thrusting the phone at her.

I completely understand why guests are worried and after putting her mind at rest I did explain that she could book via OD and pay commission to them in order to get their payment protection.

Strangely enough they decided to pay direct.
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russellt



Joined: 09 Dec 2014
Posts: 332
Location: Ivybridge, Devon, UK

PostPosted: Wed Aug 03, 2016 6:45 am    Post subject: Reply with quote

anya752000 wrote:
after putting her mind at rest I did explain that she could book via OD and pay commission


I think we are going to see more of this as savvy guests seek to dodge the booking fee yet feel confident in paying to a 'stranger'.

How did you put her mind at ease? Anything specific, or just the comfort of human interaction, ie a chat?

Ironically, being able to offer the global site payment option, with inherent booking fees, probably added to the credibility of your direct booking option.
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anya752000



Joined: 06 Mar 2013
Posts: 464
Location: Pembrokeshire

PostPosted: Wed Aug 03, 2016 8:46 pm    Post subject: Reply with quote

russellt wrote:


How did you put her mind at ease? Anything specific, or just the comfort of human interaction, ie a chat?


Yes just a chat, she just wanted reassurance that I was a real person.
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Cas & Irene



Joined: 25 Feb 2013
Posts: 252
Location: Barcelona - Spain

PostPosted: Thu Aug 04, 2016 12:45 pm    Post subject: Reply with quote

Sorry, posted in the wrong item.
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