Lay My Hat

UPDATE

Oh my goodness - Airbnb have been fab!

I called up and explained the situation. They said that whilst this does not fall under their extenuating circumstances policy, in light of the concerns of potential use of the Cottage, on this occasion they will allow the reservation to be cancelled with no penalty to our Superhost status. They will not mark our advert with the cancellation and the dates will be available again for us to book another guest (usually they would keep the dates blocked as a penalty).

Not only that...but they are going to contact the guest themselves to cancel the booking and to assist them with a new booking (if they deem it appropriate).

I asked what I should tell the guest and Airbnb said, whatever we like!

I am grateful to them. It's already gone through because I see I have a new message from guest to ask why it's been cancelled.

So he won't be coming after all.

Cancelled due to his 'property' being unsuitable?

Margarita wrote: Not only that...but they are going to contact the guest themselves to cancel the booking and to assist them with a new booking (if they deem it appropriate).

I asked what I should tell the guest and Airbnb said, whatever we like!

I am grateful to them. It's already gone through because I see I have a new message from guest to ask why it's been cancelled.

Good result for peace of mind. I don't think you need to reply to the guest at all. If Airbnb are going to contact him, he will get his answer from them soon enough.

Guest sent me 3 messages in short succession "cancelled?" "Is this a mistake?!" "Hello????" so I simply said that due to personal circumstances I had to cancel and that the listing company have said they would assist finding somewhere else.

Sam V wrote:So he won't be coming after all.

That would have been a flop of a porn movie then

Margarita wrote:Guest sent me 3 messages in short succession "cancelled?" "Is this a mistake?!" "Hello????" so I simply said that due to personal circumstances I had to cancel and that the listing company have said they would assist finding somewhere else.

Let's hope Airbnb stick to the same reason then. Oops.

I suppose he is very deflated now...

Let's hope AirBnB send him a stiff reply.

You lot deserve a good spanking for being so flippant!!!

Where and when can I get my spanking please?

Google it!!!!!

I had this a few years ago but the booker was upfront about what he wanted to do. It was quite tempting to double the tariff but I declined, just not worth the hassle and I clean the pool so no way was I going to take on the booking at normal rates.