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Airbnb - 'Olena' trying to set up account using our email
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Bunny



Joined: 16 Oct 2013
Posts: 3387
Location: South of England

PostPosted: Fri Oct 14, 2016 4:49 pm    Post subject: Reply with quote

tchn wrote:
Thanks. I've just received such an email addressed to a name that is not mine, asking to confirm our email address (which is available on listing sites). I'll use the phishing address.


Mine came addressed to Joanna, which is not my name. Did you get the same?
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tchn



Joined: 11 Jun 2012
Posts: 211
Location: Lake District

PostPosted: Fri Oct 14, 2016 4:51 pm    Post subject: Reply with quote

Bunny wrote:
tchn wrote:
Thanks. I've just received such an email addressed to a name that is not mine, asking to confirm our email address (which is available on listing sites). I'll use the phishing address.


Mine came addressed to Joanna, which is not my name. Did you get the same?


Amrit
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Bunny



Joined: 16 Oct 2013
Posts: 3387
Location: South of England

PostPosted: Fri Oct 14, 2016 4:53 pm    Post subject: Reply with quote

tchn wrote:
Bunny wrote:
tchn wrote:
Thanks. I've just received such an email addressed to a name that is not mine, asking to confirm our email address (which is available on listing sites). I'll use the phishing address.


Mine came addressed to Joanna, which is not my name. Did you get the same?


Amrit


Oh couldn't be more different then! Laughing
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linda que linda



Joined: 24 Mar 2011
Posts: 327
Location: Zihuatanejo/Troncones/Buena Vista, Mexico

PostPosted: Tue Oct 18, 2016 4:35 am    Post subject: Reply with quote

Mine came to Aiden
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Martha



Joined: 16 Apr 2006
Posts: 2164
Location: Chamonix

PostPosted: Tue Oct 18, 2016 7:16 pm    Post subject: Reply with quote

I've had this. I reported it but never heard back. :/
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Chalet la Foret, Chamonix
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tchn



Joined: 11 Jun 2012
Posts: 211
Location: Lake District

PostPosted: Mon Oct 31, 2016 10:23 pm    Post subject: Reply with quote

I now get emails from Airbnb which I didn't before. Has this happened to others?
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mmg



Joined: 04 May 2016
Posts: 59
Location: Co Donegal, Ireland

PostPosted: Mon Oct 31, 2016 11:41 pm    Post subject: Reply with quote

I had the 'click to confirm your listing' email addressed to Meghan - same initial but wrong name. I reported to my internet provider as I assumed it was a phishing scam.

I've since received two emails from airbnb, written as if I have listed with them. Both have been forwarded to airbnb, I've asked them to confirm that my property is not listed with them but I've heard nothing.

I am concerned that there may be a fake listing using my property details but I don't know how to check.

The email address they are sending emails to was set up for the cottage, but I don't really use it. I have no idea where they would have got the address from, I have never attempted to list or book on their platform.
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tchn



Joined: 11 Jun 2012
Posts: 211
Location: Lake District

PostPosted: Tue Nov 01, 2016 8:29 pm    Post subject: Reply with quote

I'm trying to take this further.

I tried to create an account on Airbnb, and it told me that my email address was already in use. So I tried to log in and then used the reset password facility to at least deny control of the account to whoever set it up (as it emails the confirmation to my email address that they used to set it up).

I then logged in, and the profile was indeed set to the name that my original suspicious email was addressed to, along with spurious surname, currency option(JPY) and birthdate - all fictitious I would guess. I tried to edit the profile, but account access is denied until you verify - i.e. sending copies of identity documents. I don't wish to do that so stopped there.

I have tried to go through their online help, but you need to have an account to do that, and I don't want one. There is no phone number that I can access on their site, but google seems to have provided a number. I've been on hold for about 10 minutes...so losing hope. I'll let you know if I have any luck.
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mmg



Joined: 04 May 2016
Posts: 59
Location: Co Donegal, Ireland

PostPosted: Tue Nov 01, 2016 9:01 pm    Post subject: Reply with quote

That's really very worrying.

I'm receiving emails almost daily now from airbnb, re new policies and terms and conditions. But surely if someone is using my email address for a listing they need to be able to access it - and I can't see how they can (but I'm not very tech savvy to be honest).

I have forwarded all emails to allbelong@airbnb and account.changes@airbnb and asked them to confirm that there are no listings under my email address but I've had no response.

Please let me know how you get on, and if you manage to make contact with someone at airbnb I would be grateful if you could give me their contact details. Thanks
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tchn



Joined: 11 Jun 2012
Posts: 211
Location: Lake District

PostPosted: Tue Nov 01, 2016 9:09 pm    Post subject: Reply with quote

After 20 minutes on the phone on hold, I gave in and am now trying through Twitter.

I doubt that we have all had email accounts hacked - so I would agree that whoever set it up cannot access it. Whoever it is could be trying to block people from using AirBnB by registering their user names - or even encouraging people to sign up to AirBnB - at the moment the only way I can see of getting in touch with them is to sign up... hopefully not.
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mmg



Joined: 04 May 2016
Posts: 59
Location: Co Donegal, Ireland

PostPosted: Tue Nov 01, 2016 9:44 pm    Post subject: Reply with quote

Thanks tchn, I'm not on twitter but will join in order to sort this out if you have any success.
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tchn



Joined: 11 Jun 2012
Posts: 211
Location: Lake District

PostPosted: Sun Nov 06, 2016 5:27 pm    Post subject: Reply with quote

Ok, I seem to have had a response by contacting @AirbnbHelp on Twitter.

I also sent them a link to this forum topic, which it sounds like they have now looked at.

The end of our conversation was this:

"Hi Tom the account linked to your business email address has been deleted and all the information passed to the relevant team for a further investigation. Hope this clarifies Tom but we're here should you need us."

Tom
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Sunbeam



Joined: 10 Aug 2015
Posts: 74
Location: Spain

PostPosted: Sun Nov 06, 2016 9:38 pm    Post subject: Reply with quote

Tchn - that is good news - will do the same. Thank you
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mmg



Joined: 04 May 2016
Posts: 59
Location: Co Donegal, Ireland

PostPosted: Sun Nov 06, 2016 11:08 pm    Post subject: Reply with quote

Thanks tchn, I will sign up to twitter and contact them that way, I've had no response to numerous emails.
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Rogthedodge



Joined: 06 Feb 2011
Posts: 179
Location: Praia da Luz, Algarve

PostPosted: Fri Nov 18, 2016 2:39 pm    Post subject: Reply with quote

Good day, think this may be interesting for this thread, just received this from someone who has not stayed with me.

Seems she is with "holdaro.com"

"Hello,
My name is Hannah Tipping and i have stayed with you guys last year at the property you have listed with Airbnb.
I have lost my old email address and i can't find the property any longer. Do you still list with Airbnb?
If yes, can you please send me the link to your property so i can book it there?
Thank you"
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www.holiday-rentals.com/52179
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