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Website has been pirated, help!

 
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louloup



Joined: 20 Apr 2012
Posts: 129
Location: Auvergne, France

PostPosted: Mon Oct 10, 2016 7:00 am    Post subject: Website has been pirated, help! Reply with quote

It isn't my website.

I've been on holiday and ate at a great little restaurant that also lets rooms. When I asked them about it they said "please don't go to our website, it has been pirated and we don't know how to get it back".

I had a look when I got home and I got a malware warning.

They are the greatest cooks & hosts running a simple restaurant in quite a remote village. Is there any way I can help them, or point them in the right direction to reclaim their website?
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e-richard



Joined: 17 Oct 2004
Posts: 4872
Location: Algarve, Portugal

PostPosted: Mon Oct 10, 2016 12:39 pm    Post subject: Reply with quote

Its actually not that difficult to do the basics, but you need direct access to their hosting site and the ability to edit the source code of their website. Without knowing how it was built or where its hosted I cannot be more specific.

That will get rid of the nasty stuff, but then comes the very tedious process of rebuilding the website's trust and getting rid of the warning messages. That requires even more technical prowess and typically the web host's tech support desk will do this for them.

So, my message is:
Don't worry overly, but do take action now.
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PIMS: Holiday Rental Management system
They say we learn from our mistakes. That makes me a genius !
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Nigel Goodwin



Joined: 04 Apr 2013
Posts: 654
Location: Newquay Cornwall

PostPosted: Mon Oct 10, 2016 12:51 pm    Post subject: Reply with quote

Not sure what you mean by 'pirated'.

I once had my domain stolen, which I hadn't thought was possible. After working with my service provider, I got it back eventually. It took about two weeks.

Once I got the domain back, I then had to get back the contents of my web site and my email system. Luckily there were backups.

It all arose from an identity theft a couple of years ago - the lesson is never ever ever send a copy of your passport even to people who you think are reputable - it can be used by the unscrupulous to convince domain registrars they are somebody else.

Of course, I had to convince the domain registrar I was who I was.....

It is very annoying when this hapens, but it is recoverable.
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