Sample feedback form

From the moment they step through the door your bookings become guests, and their experiences determine whether they ever come back.
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Nemo
Posts: 7062
Joined: Thu Aug 14, 2008 10:15 am
Location: Norfolk

Sample feedback form

Post by Nemo »

I need to create a feedback form with some specific questions rather than just asking for general feedback. Does anyone have a sample they could send me that seems to work well for them?
ianh100
Posts: 598
Joined: Thu Jan 10, 2013 4:37 pm
Location: Sherborne Dorset

Post by ianh100 »

Hi Nemo, we use the following and it seems to work, always filed in and frequent feedback and comments.

Thank you for choosing xxxx, we hope you have an enjoyable stay.

We would really appreciate your feedback to help us ensure we are doing the best we can for our guests.

Cleanliness of the xxxx?
Great OK Poor
5 4 3 2 1

Are the descriptions and photographs on the advert accurate?
Yes OK No
5 4 3 2 1

Were you able to find the xxxx easily?
Yes OK No
5 4 3 2 1

How would you rate the facilities provided?
Great OK Poor
5 4 3 2 1

Did we provide enough information on things to do locally?
Yes OK No
5 4 3 2 1

Did we provide clear instruction for the barn facilities? (Heating, Internet, TV)
Yes OK No
5 4 3 2 1

Do you have any suggestions or comments?



Does anything require maintenance?
amandajane
Posts: 199
Joined: Mon Jul 14, 2014 8:37 am
Location: South hams, devon
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Post by amandajane »

Don't want to hijack the thread but my daughter had her first baby on Saturday, delivered by Caesarean section, and was home just a little over 24 hours later. Today she received a " how did we do?" email from the hospital!

So feedback is the new black!
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AngloDutch
Posts: 727
Joined: Fri Jul 11, 2014 10:25 pm
Location: Netherlands

Post by AngloDutch »

Congratulations :) :)
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Nemo
Posts: 7062
Joined: Thu Aug 14, 2008 10:15 am
Location: Norfolk

Post by Nemo »

Thanks ianh100, much appreciated.

Congratulations to your daughter amandajane and to you the new granny. :)
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