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Credit/Debit Card machine
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sas401



Joined: 01 Jul 2016
Posts: 29
Location: Wales

PostPosted: Tue Feb 28, 2017 1:41 pm    Post subject: Credit/Debit Card machine Reply with quote

I am thinking of going down the route of having a card processing terminal or virtual terminal to be able to take cards over the phone. Any recommendations please?

Also, while I have just introduced a damage deposit where children are present, I wondered if it was lawful to keep hold of card details like a hotel does and if any problems after they leave or they havent paid for additional items such as baskets of wood, can I charge their card after leaving provided I tell them of the charge?
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sylvainbg



Joined: 24 Jan 2017
Posts: 66
Location: Örebro

PostPosted: Tue Feb 28, 2017 2:49 pm    Post subject: Reply with quote

Stripe is easy and cheap.
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NeatandPicky



Joined: 30 Aug 2007
Posts: 362
Location: Pissouri Bay, Cyprus

PostPosted: Tue Feb 28, 2017 3:32 pm    Post subject: Reply with quote

Take a look at WaveApps. Previous thread: http://bit.ly/2mpmQEN

No need to have a card terminal or to a pay monthly fee for taking cards. I think they're fantastic.
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casasantoestevo



Joined: 06 Nov 2006
Posts: 3982
Location: O Saviñao, Galicia

PostPosted: Tue Feb 28, 2017 3:40 pm    Post subject: Reply with quote

For a "virtual machine" You may have to be PCI compliant.
What happens if your phone is lost?
Ask if your bank machine has to have a CVV number for you to take any money. If not then you do not have to be PCI compliant
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Ian and Irene

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COYS



Joined: 06 Jun 2015
Posts: 765
Location: Greek Islands

PostPosted: Tue Feb 28, 2017 3:58 pm    Post subject: Reply with quote

NeatandPicky wrote:
Take a look at WaveApps. Previous thread: http://bit.ly/2mpmQEN

No need to have a card terminal or to a pay monthly fee for taking cards. I think they're fantastic.


Yeah. They get my vote too. Simple & secure.
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greenbarn



Joined: 30 May 2009
Posts: 5986
Location: The Westmorland Dales, Cumbria

PostPosted: Tue Feb 28, 2017 4:59 pm    Post subject: Reply with quote

casasantoestevo wrote:
For a "virtual machine" You may have to be PCI compliant.
What happens if your phone is lost?
Ask if your bank machine has to have a CVV number for you to take any money. If not then you do not have to be PCI compliant


In the UK you must be compliant regardless of whether or not you handle CCV information, as the following Compliance Guideline states:

Quote:
The PCI DSS applies to ANY organization, regardless of size or number of transactions, that accepts, transmits or stores ANY cardholder data.


It’s not necessarily onerous, but you have to fill out the appropriate Self Assessment questionnaire for your level of activity and confirm that you comply.

May of course be different in other countries.
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sas401



Joined: 01 Jul 2016
Posts: 29
Location: Wales

PostPosted: Tue Feb 28, 2017 5:44 pm    Post subject: Reply with quote

Thanks for the advice, much appreciated , will look up wave.
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Gettingthere



Joined: 17 Nov 2008
Posts: 233
Location: Devon

PostPosted: Tue Feb 28, 2017 6:04 pm    Post subject: Reply with quote

Yes another big fan of Waveapp here too. They process the card through Stripe. Charges are lower than any others I've found including paypal: 1.4%(+20p) for UK cards and 2.9%(+20p) for most other countries.

You can set up a very smart looking invoice template and issue a PDF from your desktop or smartphone in a matter of minutes. The invoice contains a link for the person to click and pay online. No machine necessary.

You can see when someone has viewed an invoice and when it's been paid. You can also issue a refund without charge - which might be the answer to the OPs question about deductions.

Payments come through to you the vendor (minus the charge) in a couple of days (5 days first time).

Highly recommend.
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nealh



Joined: 26 May 2012
Posts: 111
Location: Cyprus

PostPosted: Tue Feb 28, 2017 6:24 pm    Post subject: Reply with quote

Another +1 for Wave from me...
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casasantoestevo



Joined: 06 Nov 2006
Posts: 3982
Location: O Saviñao, Galicia

PostPosted: Tue Feb 28, 2017 7:57 pm    Post subject: Reply with quote

I would love to know how a business can comply when CC details have been stored on the phone. It is less secure than other computers.
But was it not you asking about if Booking is compliant? As far as we are concerned and coming from both sides of their customer base they never ask for a CVV number.
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Ian and Irene

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sas401



Joined: 01 Jul 2016
Posts: 29
Location: Wales

PostPosted: Tue Feb 28, 2017 9:40 pm    Post subject: Reply with quote

Looked up waveapp and they seem great. I will definately be setting up an account shortly.

With regards to the query on keeping card details - am i understanding this wouldnt be allowable? I am just trying to cover my back after a number of recent bad guests who think stealing is acceptable so was hoping to be able to charge for unpaid items in the same way as a hotel will for meals, room charges etc
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Gettingthere



Joined: 17 Nov 2008
Posts: 233
Location: Devon

PostPosted: Wed Mar 01, 2017 12:16 am    Post subject: Reply with quote

casasantoestevo wrote:
I would love to know how a business can comply when CC details have been stored on the phone. It is less secure than other computers.


No usable credit card details are stored on the phone. Just online access to a copy of the receipt which (if the invoice was paid by card) quotes only the last 4 digits.
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NeatandPicky



Joined: 30 Aug 2007
Posts: 362
Location: Pissouri Bay, Cyprus

PostPosted: Wed Mar 01, 2017 7:42 am    Post subject: Reply with quote

sas401 wrote:
Looked up waveapp and they seem great. I will definately be setting up an account shortly.

With regards to the query on keeping card details - am i understanding this wouldnt be allowable?


With WaveApps you don't have access to card details to make deductions like hotels. But you can take a security bond via card and do a full or partial refund after the guest has left. The card fee is refunded in this event.
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Hells Bells



Joined: 30 Apr 2005
Posts: 13143
Location: French Alps

PostPosted: Wed Mar 01, 2017 11:04 am    Post subject: Reply with quote

However, with WaveApps, you do have a Stripe account. You can add customers and card details in Stripe.
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Essar



Joined: 12 Jun 2011
Posts: 3244
Location: Bournemouth

PostPosted: Wed Mar 01, 2017 7:19 pm    Post subject: Reply with quote

Have a look at Revolut.
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