Cancel Guest booking or risk fraud?
Posted: Wed Mar 01, 2017 9:17 am
Hi
Some months ago I took a booking via Booking.com paid for via PayPal. The guests are from China visiting a business conference in Italy and have been very communicative. It now transpires that the lead guest that has paid for the stay will now not be travelling with the group. As I have experienced card fraud and charge backs before, I have requested a copy of passport and a photo of the card holder holding the C'Card used to pay for the stay. Passport ID before the stay form part of our terms.
Despite numerous requests, the lead guest has so far not complied, stating that the payment has been guaranteed by PayPal. Of course, this is not the case. I have just called the lead guest in China and given her 1 last chance to send the info by close today.
In the event that it does not arrive, I think my only option is to cancel the booking, which is due to arrive in 15 days time. In 10 years, I have never had to cancel a guest booking but clearly I don't want to suffer another charge back due to c'card fraud. Is there anything I am missing or something else that I should do? what do I do about the payment they have made via PayPal?
Thanks for reading.
Some months ago I took a booking via Booking.com paid for via PayPal. The guests are from China visiting a business conference in Italy and have been very communicative. It now transpires that the lead guest that has paid for the stay will now not be travelling with the group. As I have experienced card fraud and charge backs before, I have requested a copy of passport and a photo of the card holder holding the C'Card used to pay for the stay. Passport ID before the stay form part of our terms.
Despite numerous requests, the lead guest has so far not complied, stating that the payment has been guaranteed by PayPal. Of course, this is not the case. I have just called the lead guest in China and given her 1 last chance to send the info by close today.
In the event that it does not arrive, I think my only option is to cancel the booking, which is due to arrive in 15 days time. In 10 years, I have never had to cancel a guest booking but clearly I don't want to suffer another charge back due to c'card fraud. Is there anything I am missing or something else that I should do? what do I do about the payment they have made via PayPal?
Thanks for reading.