Refund help needed please!
Posted: Mon Apr 10, 2017 7:43 am
Hi I really need some advice please. So a little while ago a couple booked a weeks stay. The husband put his wife's name on booking form as lead name and said it'd be easier to contact her. However it has been him that made deposit payment and two other installments (they didn't ask to pay like this- just did it!). They haven't paid full amount yet. Anyway this weekend the wife emailed to say they've split up so have to cancel. I then emailed the husband and her to the email on form to confirm they wish to cancel and to give me account details to refund the money minus deposit. She's replied confirming and given me account details. However the account is in a complete different name to hers. Now do I refuse, do I say can only be lead name but then that would be her and its him that's made the payments?! I haven't had any contact from him. What would you do?!! Thank you.