I have to cancel a booking
Posted: Mon May 01, 2017 1:43 pm
I discovered yesterday that I made an error. I have booked two similarly named families for the same dates in August.
I am mortified that I have done this. I think because the original enquiry of one family was in a different name. Then when a man began to email me, I thought he was the other man that was booked in directly from another company. A dreadful misunderstanding on my part. I blocked out the dates and thought all was well. I thought the original enquiry from this family was one of many enquiries I get, that go no further once I write to them setting out the terms for the rental period.
I spent all last night beating myself up about how this could have happened.
It was only because the second man wanted to pay his balance early that this has come to light, when I carried out a reconciliation yesterday.
I have been considering what to do. I have located three local similar, yet more expensive gites available for the dates and thought I would offer these to the second booked in family, when I telephone them with the news.
Originally I prepared an email for them, but decided that was too impersonal, and that I should speak with them.
I can't believe I have made this error. I have made no terms of booking on any site where I advertise, in fact advice as to what to include in such terms would be very welcome. I am hoping it is not too late to offer the poor client something better than my place in order to make amends. Should I offer more?
I read an old post from 2008 on a similar subject on here, and wonder if anyone has any useful advice in respect of my call with the family. I so hate to disappoint them, but I have to get on with it. I am not sure a Bank holiday is the day to do it. I do not have all my alternatives in place yet.
Any constructive advice would be welcome. Thank you.
I am mortified that I have done this. I think because the original enquiry of one family was in a different name. Then when a man began to email me, I thought he was the other man that was booked in directly from another company. A dreadful misunderstanding on my part. I blocked out the dates and thought all was well. I thought the original enquiry from this family was one of many enquiries I get, that go no further once I write to them setting out the terms for the rental period.
I spent all last night beating myself up about how this could have happened.
It was only because the second man wanted to pay his balance early that this has come to light, when I carried out a reconciliation yesterday.
I have been considering what to do. I have located three local similar, yet more expensive gites available for the dates and thought I would offer these to the second booked in family, when I telephone them with the news.
Originally I prepared an email for them, but decided that was too impersonal, and that I should speak with them.
I can't believe I have made this error. I have made no terms of booking on any site where I advertise, in fact advice as to what to include in such terms would be very welcome. I am hoping it is not too late to offer the poor client something better than my place in order to make amends. Should I offer more?
I read an old post from 2008 on a similar subject on here, and wonder if anyone has any useful advice in respect of my call with the family. I so hate to disappoint them, but I have to get on with it. I am not sure a Bank holiday is the day to do it. I do not have all my alternatives in place yet.
Any constructive advice would be welcome. Thank you.