Unable to reply to a review

From the moment they step through the door your bookings become guests, and their experiences determine whether they ever come back.
Sooz
Posts: 1
Joined: Sat Jun 24, 2017 11:30 am
Location: Norfolk

Unable to reply to a review

Post by Sooz »

The agent I am with has been swept up by a huge group which uses reevoo. Until recently I have always been able to reply to reviews. Now I have been told that I can't reply to a review from bookings made through their site although if it's from another site I can.
I recently received a review which was very misleading and I am unable to set the record straight.
Is there anything that says I have a legal right to reply?
AndrewH
Posts: 1499
Joined: Thu Sep 12, 2013 1:17 pm
Location: Kefalonia, Greece
Contact:

Re: Unable to reply to a review

Post by AndrewH »

Sooz wrote:Is there anything that says I have a legal right to reply?
I fear the short answer is "No", Sooz.
akwe-xavante
Posts: 306
Joined: Wed Jul 01, 2015 3:19 pm
Location: East Yorkshire

Post by akwe-xavante »

The booking agent I use uses reevoo and although they tell me I can't leave a reply directly myself the agent can and does leave replies for me on my behalf. Although they edit my replies before submission, which could be a good thing I don't know.

Only had to submit one response to a poor review so far which was edited by the agent. They softened my response a tad, may of been a good thing I don't know!
Post Reply