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Cornwall water bill - how many occupants?

 
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Running Chrissy



Joined: 07 Oct 2016
Posts: 35

PostPosted: Thu Aug 03, 2017 5:47 pm    Post subject: Cornwall water bill - how many occupants? Reply with quote

Hi everyone
I've just registered us with South West Water as we completed on our new cottage two weeks ago.
They say they don't do metering in our area unfortunately so we are to tell them how many people live in the house.

Well no-one lives in the house, it's being renovated and then we will be letting it as a holiday let. Of course I will ask them for their policy but I wondered if anyone here already had experience of how to deal with this?

Thanks
Chrissy
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casasantoestevo



Joined: 06 Nov 2006
Posts: 3815
Location: O Saviñao, Galicia

PostPosted: Thu Aug 03, 2017 10:13 pm    Post subject: Reply with quote

Every household has the right to request a meter. SWW should install one within three months and it should be free of charge, unless changes to your the are necessary. ie you are on shared supply.
However, and it looks like this is the case SWW can refuse if it is not practical or economical to install. How that is judged I do not know. That adjustment your bill to reflect the charges you would have paid if you had been on a meter.
It is noted hat if a supplier is unwilling to install a meter, you must be offered the choice to switch to an “assessed charge”. This is based on the average bills paid by customers who do have meters. I have read that companies have a single charge, others base the charge on the number of bedrooms or the number of occupants.
Is seems SWW goes for the latter.
I personally would ask for more details about the reasons why a meter cannot be installed. If you do not get satisfactory answers then you can take the problem to Offwat
http://www.ofwat.gov.uk/
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Running Chrissy



Joined: 07 Oct 2016
Posts: 35

PostPosted: Thu Aug 03, 2017 10:49 pm    Post subject: Reply with quote

Thanks, yes I will ask. The bills are expensive although I do appreciate that the geography means they have a zillion miles of pipe to maintain for a spread out population.
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Running Chrissy



Joined: 07 Oct 2016
Posts: 35

PostPosted: Mon Aug 14, 2017 10:51 am    Post subject: Reply with quote

I found out SWW operate a reduction scheme of 50% during renovation so have applied for that and been accepted. Also trying to get a meter - fingers crossed it can be done.
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akwe-xavante



Joined: 01 Jul 2015
Posts: 220
Location: East Yorkshire

PostPosted: Fri Aug 18, 2017 9:21 am    Post subject: Reply with quote

I have a water meter and I read the water meter every week, well every changeover to be correct.

Last years data:

125 nights
57 adults
6 children
1 infant
10 dogs
45.14 cubic meters used costing £147.67
Average daily occupancy 2.2 persons per night
Average weekly occupancy 3.2 persons per week
Ignoring dogs and infants that's 0.36 cubic meters of water per adult per night.

However the most water is used when children especially infants are present.

It's a 2 bedroomed cottage, sleeps 4 with shower and a bath.

Does this help at all?

Feel free to pull apart my mathematics as I am terrible with numbers.
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