AirbnB - not showing in search
AirbnB - not showing in search
I am kicking myself for not checking this on a regular basis but I have been puzzled by the extreme lack (i.e. zero) of enquiries through AirbnB. I had put it down to the fact that I have had no bookings and therefore no reviews = Catch 22.
But today I did a search incognito as a guest and I do not show up anywhere - not in a list. Not on the map. Although, of course, on preview, I am there for ME to see.
I have contacted AirbnB (what a minefield to find the button which leads to be able to contact a person - I had make up a dire reason to get to it) and they have passed it to their IT department.
This may be happening to others...
But today I did a search incognito as a guest and I do not show up anywhere - not in a list. Not on the map. Although, of course, on preview, I am there for ME to see.
I have contacted AirbnB (what a minefield to find the button which leads to be able to contact a person - I had make up a dire reason to get to it) and they have passed it to their IT department.
This may be happening to others...
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- Posts: 707
- Joined: Thu Apr 04, 2013 3:50 pm
- Location: Newquay Cornwall
- Contact:
I am finding that instant book is the default and is perhaps the reason I was not/am not showing. However, I have just tested as a guest and instant book is on as the default. When I click to turn it off, neither the cancel button nor the apply button makes the smallest difference. It stays stubbornly on. So it seems we are being pushed into instant book?
- oasiscouple
- Posts: 456
- Joined: Wed Oct 31, 2012 11:55 am
- Location: Port Leucate, France
- Contact:
Sorry. I managed to repeat myself on this and therefore muddied the waters.
I have disabled instant book on my listing.
However, if I go in 'cold' as an incognito guest, AirbnB ONLY shows me instant book properties so my property doesn't show. When I try to turn off that filter, the button to cancel doesn't work. So therefore, any potential seeker of a property can only see the instant book properties...
The customer service person never came back to me, by the way and I had to fill in a review of her services although the issue was not resolved. She did not get a glowing review from me.
I have disabled instant book on my listing.
However, if I go in 'cold' as an incognito guest, AirbnB ONLY shows me instant book properties so my property doesn't show. When I try to turn off that filter, the button to cancel doesn't work. So therefore, any potential seeker of a property can only see the instant book properties...
The customer service person never came back to me, by the way and I had to fill in a review of her services although the issue was not resolved. She did not get a glowing review from me.
It would not surprise me if HomeAway, Airbnb and TripAdvisor have had secret meetings to agree on some basic principles......FelicityA wrote:... potential seeker of a property can only see the instant book properties......
** Richard
PIMS: Holiday Rental Management system
They say we learn from our mistakes. That makes me a genius !
PIMS: Holiday Rental Management system
They say we learn from our mistakes. That makes me a genius !
To contact them did you try tweeting them: https://twitter.com/airbnbhelp?lang=en
I did a bit of google for you and somebody was successful tweeting them. Here's what she said:
"I tweeted Airbnb help via direct message, and included my mobile number and listing number, and got a response back in 30 minutes saying a case manager would contact me. 15 minutes later my phone rang.)"
Hope it helps Felicity
I did a bit of google for you and somebody was successful tweeting them. Here's what she said:
"I tweeted Airbnb help via direct message, and included my mobile number and listing number, and got a response back in 30 minutes saying a case manager would contact me. 15 minutes later my phone rang.)"
Hope it helps Felicity
Last edited by Isy on Fri Aug 18, 2017 2:41 pm, edited 1 time in total.
What doesn't kill you makes you stronger !
+1e-richard wrote:It would not surprise me if HomeAway, Airbnb and TripAdvisor have had secret meetings to agree on some basic principles......FelicityA wrote:... potential seeker of a property can only see the instant book properties......
All have the same goals so no reason why their 'methods' should differ.
This time next year Rodney, we'll be millionaires.