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Booking.com
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Newtoit



Joined: 17 Nov 2008
Posts: 212
Location: Devon

PostPosted: Tue Sep 12, 2017 7:02 am    Post subject: Booking.com Reply with quote

Has anyone tried listing with booking.com?
If so how are you finding it?

Newtoit
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Hells Bells



Joined: 30 Apr 2005
Posts: 13118
Location: French Alps

PostPosted: Tue Sep 12, 2017 7:34 am    Post subject: Reply with quote

For me, it's been fine now that I've sorted out an initial problem with no-one wanting to pay for their bookings. Now I can accept cards and ask them to add the CVC code to the booking, I've had no problems. Most of my summer bookigs were through them this year. I had a referral link for 5 commission free bookings, but they seem to have suspended the programme for now, so if anyone else still has a link available perhaps they can offer it to you?
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Newtoit



Joined: 17 Nov 2008
Posts: 212
Location: Devon

PostPosted: Tue Sep 12, 2017 8:42 am    Post subject: Reply with quote

So do you get sent all the client's contact details to deal with them direct, or is it all confined to the booking.com platform as with TA, OD etc?

If you're taking payment independently, how are they ensuring they get their commission? (which is how much btw?)

Cheers
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petitbois



Joined: 20 Jun 2008
Posts: 313

PostPosted: Tue Sep 12, 2017 8:45 am    Post subject: Reply with quote

been with them 5yrs - good for increased B&B bookings, not so for gite (holiday cottage) bookings. Mostly short stays & we have ltd B&B to 2nts minimum & gites to 3-5 nts minimum. Increase prices to absorb the 17% commission. Down side - no-one reads the small print so can lead to problems, Up-side - a great way to gain new regular guests. Everyone is now listing with them so competition is fierce - we have a third of our past level of bookings via them this year, but have also gained a lot now guests book direct. French in particular know about the commission so now phone us to negotiate a price beneficial to us both. Someone who booked a 1 nt stay 3 yrs ago, returned last year for 3nts 2rooms & this year booked the entire estate for whole family for a week - would probably never have found us otherwise.
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JP



Joined: 17 Jun 2015
Posts: 61
Location: var france

PostPosted: Tue Sep 12, 2017 5:34 pm    Post subject: Reply with quote

I am getting plenty of bookings through them, I let them handle all the payments which seems to stop all the none payment cancellations some people report, The only down side is I don't get paid until 16th of the following month but for me this isn't a problem. My bookings range from 2 nights to a 2 week booking I have just received from Canada.
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Hells Bells



Joined: 30 Apr 2005
Posts: 13118
Location: French Alps

PostPosted: Tue Sep 12, 2017 5:46 pm    Post subject: Reply with quote

They invoice me at the end of the month following departure for the commission, and it is taken by direct debit.
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sylvainbg



Joined: 24 Jan 2017
Posts: 66
Location: Örebro

PostPosted: Tue Sep 12, 2017 6:55 pm    Post subject: Reply with quote

I have most of my clients from booking.com. Works great for me. It's also said:
"We’re sorry but our free commission programme is currently on hold, please come back soon. You can still track your previous rewards below."
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Woz



Joined: 14 Nov 2016
Posts: 18
Location: Moreton in Marsh, Cotswolds

PostPosted: Thu Sep 14, 2017 4:13 pm    Post subject: Reply with quote

We have had a lot of bookings via Booking.com and have generally found them to be fine. We use them to take payments for their bookings and this, too, has worked out well. The only thing I wish they would do that they don't is to manage damage deposits and damage deposit refunds. They won't do this so you have to arrange to handle these yourself. This has put a few guests off and caused some issues when we approach guests who have booked and paid through Booking.com to request our damage deposit payment via our own online payment portal.
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Newtoit



Joined: 17 Nov 2008
Posts: 212
Location: Devon

PostPosted: Mon Sep 18, 2017 9:54 pm    Post subject: Reply with quote

Thanks for this. I've started to fill in an entry with them. So far I can only see a way to enter a per-night price. Do they allow a minimum number of nights? Our set-up costs are fairly high, so we don't take bookings for less than 3 nights. Is that going to be possible? And if so, can you remember how?
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Hells Bells



Joined: 30 Apr 2005
Posts: 13118
Location: French Alps

PostPosted: Tue Sep 19, 2017 7:00 am    Post subject: Reply with quote

Yes, you can set minimum nights. Click on the range of dates in the calendar to set prices and add other info. Min nights is one of them,advance notice of booking is another.
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Newtoit



Joined: 17 Nov 2008
Posts: 212
Location: Devon

PostPosted: Thu Sep 21, 2017 8:07 am    Post subject: Reply with quote

Great - got that thank you.
Now I can't work out how to discount for longer stays. I front load charges to cover set up costs, but if someone is staying for say 6 nights, i don't want to charge them twice as much for 3 nights. This can be done on airbnb but I cant see how to on booking.com
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casasantoestevo



Joined: 06 Nov 2006
Posts: 3819
Location: O Saviñao, Galicia

PostPosted: Thu Sep 21, 2017 10:49 am    Post subject: Reply with quote

If you have questions phone customer services. They have always been of great help to both us and the guests we have had though them.
_________________
Ian and Irene

Never try to out-stubborn your guests.
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Hells Bells



Joined: 30 Apr 2005
Posts: 13118
Location: French Alps

PostPosted: Thu Sep 21, 2017 8:32 pm    Post subject: Reply with quote

I sorted that by charging a 'linen and cleaning charge' separately from the nightly price. It is added as a compulsory charge to all bookings as a fixed fee, regardless of how many nights. This fee has the added bonus of not attracting commission.
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Newtoit



Joined: 17 Nov 2008
Posts: 212
Location: Devon

PostPosted: Sat Sep 23, 2017 9:52 am    Post subject: Reply with quote

Thanks Hells Bells. Very helpful suggestion. And not one I imagine booking.com would have suggested!
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sylvainbg



Joined: 24 Jan 2017
Posts: 66
Location: Örebro

PostPosted: Sat Sep 23, 2017 1:41 pm    Post subject: Reply with quote

I have also a service fee (don't want to called cleaning fees as guests will think they can leave the place dirty)
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