Posted: Wed Oct 25, 2017 11:15 am
Ok, so I have now got to the bottom of this.
The service fee is not taken out of our money.
There is a problem however for all of us re the impossible rates page. They are "soon" rolling out a better system to reflect our rates better.
Currently i have no way (and known for ages thats so) of showing that a low mid season two night break is £300, whilst for a 3 or 4 night stay then it isn't £150 a night. This is because my overheads are the same regardless of length of stay re laundry and cleaning.
The issue here is that whereas when an inaccurate automatic quote was issued by OD (all the time, despite endless fiddling with the rates page) I had time to contact the guest and address that. No problems usually.
Now, if they have already hit the online payment button, they are paying on the basis of that inaccurate quote. So, I now have a guest feeling ripped off because she paid £196 (based on the night rate in low season) instead of the £300.
Secondly, I rang holidayrentpayments , who are one of OD online payment companies, and do advance payments (we get the money when the guest pays it, not on check in). They would be happy for me to migrate to them, but talking to OD they won't allow this.
When you sign up to online payments there are no options given. I doubt they are on firm ground with this, but hey ho. Again, they are supposed to be rolling out a new system "soon" of advance payments, hence re instating our cash flow.
I'm still thinking I may well rent the cottage out on a long term basis, not sell it, as its becoming to much hassle for too little.
Hope that answers some questions mouse. I certainly think its worth putting something in the description to say contact us first before paying any money, to get an accurate quote etc. I think eventually though they will ensure that only online payments are possible, not any other way.
The service fee is not taken out of our money.
There is a problem however for all of us re the impossible rates page. They are "soon" rolling out a better system to reflect our rates better.
Currently i have no way (and known for ages thats so) of showing that a low mid season two night break is £300, whilst for a 3 or 4 night stay then it isn't £150 a night. This is because my overheads are the same regardless of length of stay re laundry and cleaning.
The issue here is that whereas when an inaccurate automatic quote was issued by OD (all the time, despite endless fiddling with the rates page) I had time to contact the guest and address that. No problems usually.
Now, if they have already hit the online payment button, they are paying on the basis of that inaccurate quote. So, I now have a guest feeling ripped off because she paid £196 (based on the night rate in low season) instead of the £300.
Secondly, I rang holidayrentpayments , who are one of OD online payment companies, and do advance payments (we get the money when the guest pays it, not on check in). They would be happy for me to migrate to them, but talking to OD they won't allow this.
When you sign up to online payments there are no options given. I doubt they are on firm ground with this, but hey ho. Again, they are supposed to be rolling out a new system "soon" of advance payments, hence re instating our cash flow.
I'm still thinking I may well rent the cottage out on a long term basis, not sell it, as its becoming to much hassle for too little.
Hope that answers some questions mouse. I certainly think its worth putting something in the description to say contact us first before paying any money, to get an accurate quote etc. I think eventually though they will ensure that only online payments are possible, not any other way.