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Yapstone failing to pay again

 
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louiseddie



Joined: 18 Aug 2013
Posts: 156

PostPosted: Wed Oct 25, 2017 9:29 pm    Post subject: Yapstone failing to pay again Reply with quote

Hi all, just a heads up to check on your Homeaway/OD payments again. On noting my holiday let account was running low I noticed that they haven't put any payments in that I've been owed since early September. I just called them and they 'can't understand why' and say they're going to release them.

Worryingly, not only that but they've also been taking damage deposit refunds out of my account that they haven't ever even given me - turns out that since July 2017 they've been holding damage deposits in escrow rather than giving them to the owner, which is a change of policy I didn't know about, but despite holding them themselves they have also been debiting the damage deposit amounts out of my account after my guests have checked out!! So they not only owe me rent, they also owe me refunds of damage deposits!

I can't believe what a shambles they are. I've had this before about a year ago and it all took a hell of a long time to sort out. It's not only bloody annoying to have them holding on to our cash for absolutely no fathomable reason, but that I've now yet again got to spend the best part of a day going through all their emails, the OD bookings etc double checking absolutely everything and pointing out where they've gone wrong!

May I just say - gaaaarrrrggghhhh!!!!!!!!!!!!!
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ManxRed1



Joined: 25 Jul 2016
Posts: 220
Location: Polperro, Cornwall, UK

PostPosted: Wed Oct 25, 2017 9:59 pm    Post subject: Reply with quote

This would normally be a good case to report to Trading Standards, but as HomeAway/OD always distance themselves from Yapstone, and as Yapstone are not regulated in the UK, there's probably little Trading Standards can do.

Yet another of a long list of reasons as to why I jacked OD in.

Scary stuff. I hope you get the money due to you.
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COYS



Joined: 06 Jun 2015
Posts: 658
Location: Greek Islands

PostPosted: Thu Oct 26, 2017 6:16 am    Post subject: Re: Yapstone failing to pay again Reply with quote

louiseddie wrote:
May I just say - gaaaarrrrggghhhh!!!!!!!!!!!!!


You may.
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e-richard



Joined: 17 Oct 2004
Posts: 4874
Location: Algarve, Portugal

PostPosted: Thu Oct 26, 2017 7:33 am    Post subject: Reply with quote

ManxRed1 wrote:
....but as HomeAway/OD always distance themselves from Yapstone, and as Yapstone are not regulated in the UK, there's probably little Trading Standards can do..

IANAL but surely your contract is ONLY with HomeAway and now that payments are part of the contract (non-optional), its part of the deal and so HomeAway have to be responsible.

Think, for example if the HomeAway web servers lost power, would you have to contact the electricity company in Austin Texas ?
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** Richard
PIMS: Holiday Rental Management system
They say we learn from our mistakes. That makes me a genius !
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ManxRed1



Joined: 25 Jul 2016
Posts: 220
Location: Polperro, Cornwall, UK

PostPosted: Thu Oct 26, 2017 8:18 am    Post subject: Reply with quote

I seem to recall that if you activate payments via Yapstone you have to sign up to Yapstone's terms and conditions (which are pretty terrible, as I remember reading them).

Hence, there IS a direct agreement between the let owner and Yapstone, and this gives HomeAway the opportunity to state that any problems need to be taken up directly with Yapstone.

And, as Yapstone are registered in Ireland and are not covered by UK Financial Regulation, they can do pretty much what they want.

http://www.yapstone.com/terms-of-use/en/
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e-richard



Joined: 17 Oct 2004
Posts: 4874
Location: Algarve, Portugal

PostPosted: Thu Oct 26, 2017 8:41 am    Post subject: Reply with quote

ManxRed1 wrote:
I seem to recall that if you activate payments via Yapstone you have to sign up to Yapstone's terms and conditions..

Hmmm, you could well be right, and I could well have missed that.
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PIMS: Holiday Rental Management system
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ManxRed1



Joined: 25 Jul 2016
Posts: 220
Location: Polperro, Cornwall, UK

PostPosted: Thu Oct 26, 2017 9:19 am    Post subject: Reply with quote

Yeah, I think it comes up on the screen like an iTunes software licence acceptance thing.
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FelicityA



Joined: 05 Nov 2010
Posts: 2763
Location: Cotswolds

PostPosted: Thu Oct 26, 2017 11:53 am    Post subject: Reply with quote

I would be inclined to post about this situation on the US community forum for Homeaway louiseddie as they have a person there 'patrolling' and being a sort of middle man for Homeaway. Quite apart from getting answers and action for yourself, I think a wider community should know of the failings of Yapstone.

Here is the discussion page. You have to register to post.
https://community.homeaway.com/community/us
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