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Homeaway - guest cancelation

 
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dado1977



Joined: 25 May 2016
Posts: 12
Location: Croatia

PostPosted: Mon Nov 06, 2017 9:04 pm    Post subject: Homeaway - guest cancelation Reply with quote

Sorry if there was already similar problem with Homeaway but every day i get some surprise from them so I want to share with you Smile

I am on subscription payment with online booking activated. i dont have activated online payments.

So yesterday i received reservation request for two weeks in july.
i confirmed and send the guests info about payment. if i understand well in the moment i accepted the booking service fee is charged on credit card of the guest.
Today i got email from guest that they dont want to pay me and they want to cancel reservation. i get into chat with HA support. And now there goes interesting part. So now it is my problem to "force" the guest to make cancellation of reservation. I asked HA service why is this my problem now??
So basically guests reserved and without reason just cancelled and now i have a problem because i can not cancel this reservation in calendar without guest approval. They told me that i can make cancellation in system but that means it is all my fault and i am sure there are some consequences if i do that:) What a crazy situation.

On the end of 20 minutes conversation all seems that my only problem was because i did not activate online payments becouse than they will charge the guest immediately:)

thanks once again HA for great system you have made!
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ManxRed1



Joined: 25 Jul 2016
Posts: 220
Location: Polperro, Cornwall, UK

PostPosted: Tue Nov 07, 2017 9:15 am    Post subject: Reply with quote

They want full control over the booking when it all goes well, but none whatsoever when it all goes belly up.
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AndrewH



Joined: 12 Sep 2013
Posts: 1211
Location: Kefalonia, Greece

PostPosted: Tue Nov 07, 2017 2:41 pm    Post subject: Reply with quote

ManxRed1 wrote:
They want full control over the booking when it all goes well, but none whatsoever when it all goes belly up.

+1. That's about the long and the short of it.
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