Joined: 26 Feb 2010
Location: Kendal, Cumbria
|Posted: Sat Jan 20, 2018 1:49 am Post subject: Wix Hotel & Tripadvisor Connect
I'm seeking a little clarification, or maybe someone can help.
Post-divorce, I've retained my home in The Lake District. I've arranged it so I can holiday let the ground floor. Last season, I started things off in April and sold 70-odd nights, via Holiday Lettings from Tripadvisor.
I disagree with TA's practice of publishing reviews without allowing me to approve or even see them first. The last guests stayed a month (insurance job) and gave me a 2-star review full of lies.
I've just advertised with Wix and Wix Hotels. The latter now has an invitation to use a thing called Tripadvisor Connect, at somewhere between 12 and 15%.
The bugbear is that it isn't possible to use PayPal and the 'free' option is 'offline payments'. This seems to mean chasing guests for a BACS payment or the like. However, guests can book live before paying.
I assume there's a mechanism to allow bookings to stand only for a short time and be verified when a deposit or payment is received.
As usual, trying to get a workable tale out of TA is probably a matter of plaiting fog. After previous experiences, I'm very wary.
Has anyone any experiences/suggestins/words of comfort?
Property owner in Burneside, Kendal, Cumbria