Lay My Hat

Why do you even take a security deposit through HA/OD?

Surely once you get the guest's address details after final balance has been paid (to HA), you can then contact guest directly and take security deposit yourself, cut out the middle man (and their outrageous add-on charges) and most importantly take back control of the refund.

What have I missed ?

Hi Sam, if the booking that was waiting for their refund was made before they changed their deposit system then yes you have to manually activate it. Any bookings taken after they changed their system are automatic. Hope that helps.

e-richard wrote:Why do you even take a security deposit through HA/OD?

Surely once you get the guest's address details after final balance has been paid (to HA), you can then contact guest directly and take security deposit yourself, cut out the middle man (and their outrageous add-on charges) and most importantly take back control of the refund.

What have I missed ?

Good point actually Richard. My only reservation is successfully wording that the deposit is paid to me directly without imcumbering either some kind of issue with the listing site or the confidence of the guests to make the payment to me and not through the site (and all it’s booking safety insurances)