Posted: Tue Jul 17, 2018 8:10 pm
For the baby, I wouldn't be too concerned, babies are way less trouble than toddlers, I've found! As long as you're clear about what you do and don't provide it should all be good.
For the visiting freeloaders, I have had this happen once, with a similar situation - the other family were in a cheap apartment close by and spent most of the week at our place. I'm certain that the kids all slept over in the living room at least twice. It was very confusing as they were all related and looked alike, so I wasn't sure at first.
It was majorly annoying especially as I had given a discount for under-occupancy, and someone had at the very least taken a nap in the mazot, which needed a change of bedding. I emailed them to say that since they had used the mazot, I'd be increasing the charge back to the normal rate, and mentioned the constant presence of extra guests was an issue for insurance, levels of cleaning according to use, and tax de sejour as well as there were sleepovers.
They were very apologetic and said they had meant to tell us (ha!), and would pay the extra out of their deposit.
In the end they left the place so amazingly immaculate that I didn't charge them as my cleaning was basically nil, just a polish and linen change. I think they really did realise that they were taking the mickey.
Now I state in the Ts and Cs
"You will not exceed the maximum occupancy permissible. All occupants must be named on the booking form.
Please ask us if you wish to invite visitors, as we need details for insurance purposes.
The Chalet is not an event venue and large parties (over 10 additional guests including children) are not permitted."
I would take Mouse's good advice, I agree that these guests have not been honest so far, and would fire a warning shot email over to them, reminding them of the Ts and Cs and softening it with some good suggestions for family outings and gatherings.
For the visiting freeloaders, I have had this happen once, with a similar situation - the other family were in a cheap apartment close by and spent most of the week at our place. I'm certain that the kids all slept over in the living room at least twice. It was very confusing as they were all related and looked alike, so I wasn't sure at first.
It was majorly annoying especially as I had given a discount for under-occupancy, and someone had at the very least taken a nap in the mazot, which needed a change of bedding. I emailed them to say that since they had used the mazot, I'd be increasing the charge back to the normal rate, and mentioned the constant presence of extra guests was an issue for insurance, levels of cleaning according to use, and tax de sejour as well as there were sleepovers.
They were very apologetic and said they had meant to tell us (ha!), and would pay the extra out of their deposit.
In the end they left the place so amazingly immaculate that I didn't charge them as my cleaning was basically nil, just a polish and linen change. I think they really did realise that they were taking the mickey.
Now I state in the Ts and Cs
"You will not exceed the maximum occupancy permissible. All occupants must be named on the booking form.
Please ask us if you wish to invite visitors, as we need details for insurance purposes.
The Chalet is not an event venue and large parties (over 10 additional guests including children) are not permitted."
I would take Mouse's good advice, I agree that these guests have not been honest so far, and would fire a warning shot email over to them, reminding them of the Ts and Cs and softening it with some good suggestions for family outings and gatherings.