Difficult one! Smoke alarm.
Posted: Wed Aug 08, 2018 12:00 pm
We had guests last week who didn't know to press the button on the smoke alarm to make it stop. The alarm went off intermittently all night and they didn't sleep.
They said they were afraid to touch it as they thought it could be wired into the mains and they might be electrocuted.
They have my number and the next door neighbour who is our property managers number. They didn't call. They thought it was too late.
Now, I would have taken the batteries out myself, or called to ask what to do.
I am really worried that they will give us a bad review. It is air b and b and every review counts. We have had 5 stars for everything so far, apart from 2 4 star reviews for location. This already has given us only 4 stars on our page. (Location is an odd one. It is walking distance to village/beach. Our 'rivals' are a drive away from everything but have all 100% 5 star reviews!)
I would have got someone to take wine or cake up to them but they were checking out anyway so I couldn't.
They said they were afraid to touch it as they thought it could be wired into the mains and they might be electrocuted.
They have my number and the next door neighbour who is our property managers number. They didn't call. They thought it was too late.
Now, I would have taken the batteries out myself, or called to ask what to do.
I am really worried that they will give us a bad review. It is air b and b and every review counts. We have had 5 stars for everything so far, apart from 2 4 star reviews for location. This already has given us only 4 stars on our page. (Location is an odd one. It is walking distance to village/beach. Our 'rivals' are a drive away from everything but have all 100% 5 star reviews!)
I would have got someone to take wine or cake up to them but they were checking out anyway so I couldn't.