Hi all
I have been holiday letting for over 17 years and from day 1 always had my own T&C's which over the years of different and challenging experiences I have had to expand on.
As we all know the way in which we get our bookings these days, has changed and with the likes of Airbnb and Holiday Letting/Trip Advisor we now find we have to use these sources to get bookings.
My policy is when a booking has been paid and confirmed via these two sources I send an email of confirmation and a copy of my T&C's, which has been accepted by the guests.
Well today I have had the first guest who booked via Airbnb complain that he shouldn't have to abide by my T&C's as he booked through Airbnb.
Holiday Lettings/Trip Advisor allow you to insert a copy of your T&C's but as far as I can see Airbnb don't which potentially could cause a whole pile of issues.
Any thoughts folks ?
Anna
Airbnb and my T&C's
Airbnb and my T&C's
www.bluelagoon.co.uk www.uniqueholidaycottages.co.uk
I own two websites - Blue Lagoon which I use to market my own holiday cottages. I also own Unique Holiday Cottages - a directory of luxury holiday lets in England and Wales.
I own two websites - Blue Lagoon which I use to market my own holiday cottages. I also own Unique Holiday Cottages - a directory of luxury holiday lets in England and Wales.
You can add what is in your terms and conditions to the House Rules section.
A house near us has about 50 house rules listed. We have extra ones too, e.g. we say we may terminate the booking if a dog is left unattended.
If it's payment terms you are talking about then you have to abide by the Air B and B ones.
A house near us has about 50 house rules listed. We have extra ones too, e.g. we say we may terminate the booking if a dog is left unattended.
If it's payment terms you are talking about then you have to abide by the Air B and B ones.
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