booking.com payments

OTA = Online Travel Agency, which means those sites that sell the booking and take the payment for you.
ianh100
Posts: 598
Joined: Thu Jan 10, 2013 4:37 pm
Location: Sherborne Dorset

booking.com payments

Post by ianh100 »

Hi All,
We take the odd booking via Booking.vom but we are clearly doing something wrong on payments.

Currently we request a card on booking.vom to secure the booking but as they did not previously take online payments this just secures the booking, they still need to pay us directly.

Our guests always seem to ignore our requests for payment assuming they have paid with the card details given. I did try online payments previously but this didn't work as they generated a virtual credit card that we had to charge. We couldn't do that as we only use stripe.

Am I missing something? this process seems too hard/broken.
rosebud
Posts: 625
Joined: Wed Mar 14, 2012 5:24 pm
Location: Steyning, West Sussex

Post by rosebud »

i was signed up with booking.com previously and payments went to booking.com
Have just started advertising with them again and am assuming and hoping the same thing will happen
Do you want booking.com to take the payment?
User avatar
CSE
Posts: 4414
Joined: Mon Nov 06, 2006 3:34 pm
Location: Galicia

Post by CSE »

Assume that you are already on Booking.
Firstly have you contacted the company to ask this question?
If so what have they said?
If you want us to "test" then maybe we could have a link. One of us could go through the processes and report back.
Never try to out-stubborn your guests.
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