Early / late departures
Posted: Wed Nov 14, 2018 8:14 pm
Quick recap, this year has 2 weeks booked for family they had a late check out as no other guests coming in, even then the family was slow on checking out and the children still playing when caretaker came to collect keys. I charged 25 euros which was what my caretaker charged me to collect the keys. This family booked the villa at a reduced rate and messed around with payments always having some excuse regarding late payment, rang me a couple of times to verify I was a person, rang the holiday platform co, to check I was legal, then paid balance late.
Fast forward and they want to book again and asked for early discount so I said I would give them the same rate as previous, she told me she would book the villa as soon as easyJet flights were out. About 2/3 weeks later she confirmed they had their flights but in her haste had booked an extra day making 15 days instead of 14 and asked if it was still available at the same price I confirmed she could have it at the same price for early booking and sent her booking form and she never sent it back. I emailed her and asked if she had received the booking form and she confirmed she had but there was things going on at home and it had delayed her sending it in. I gave her to the 12th October to send thebooking form in to me, however she didn’t send it to me and I didn’t chase her.
However yesterday she sent an email apologising as things were going on at home and said please accept this email as my digital signature for the booking, but no booking form (alarm bells ringing). I said I need the completed BF which she sent me with only the departure flight from the U.K. of 5.50am and no departure time after holiday. I asked her for the form to be completed with her departure flight details on and lo and behold the departure flight is 23.55 on the 15th day, she also confirmed her deposit would follow, this still hasn’t been received into my bank account. I think she is taking The Michael and am wondering the best way to word my email so it is polite but to the point as I think she wants to pay for 14 days but arrives early and leaves later on the 15th day and I think that is why she hasn’t sent her deposit yet. How would you react, thanks. Sorry it’s so long winded lol
Fast forward and they want to book again and asked for early discount so I said I would give them the same rate as previous, she told me she would book the villa as soon as easyJet flights were out. About 2/3 weeks later she confirmed they had their flights but in her haste had booked an extra day making 15 days instead of 14 and asked if it was still available at the same price I confirmed she could have it at the same price for early booking and sent her booking form and she never sent it back. I emailed her and asked if she had received the booking form and she confirmed she had but there was things going on at home and it had delayed her sending it in. I gave her to the 12th October to send thebooking form in to me, however she didn’t send it to me and I didn’t chase her.
However yesterday she sent an email apologising as things were going on at home and said please accept this email as my digital signature for the booking, but no booking form (alarm bells ringing). I said I need the completed BF which she sent me with only the departure flight from the U.K. of 5.50am and no departure time after holiday. I asked her for the form to be completed with her departure flight details on and lo and behold the departure flight is 23.55 on the 15th day, she also confirmed her deposit would follow, this still hasn’t been received into my bank account. I think she is taking The Michael and am wondering the best way to word my email so it is polite but to the point as I think she wants to pay for 14 days but arrives early and leaves later on the 15th day and I think that is why she hasn’t sent her deposit yet. How would you react, thanks. Sorry it’s so long winded lol