Just received a review on google.
The person that left the review never stayed at our Chambre D’Hôte.
Is there anything I can do to remove it or should I just ignore it.
We have been closed due to Covid 19
Would appreciate any advice.
Reviews
- bornintheuk
- Posts: 538
- Joined: Sun Jun 12, 2011 11:18 am
- Location: Southern Charente
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- Posts: 46
- Joined: Tue Feb 21, 2017 6:35 pm
- Location: France
- bornintheuk
- Posts: 538
- Joined: Sun Jun 12, 2011 11:18 am
- Location: Southern Charente
-
- Posts: 46
- Joined: Tue Feb 21, 2017 6:35 pm
- Location: France
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- Posts: 40
- Joined: Wed Mar 02, 2016 4:16 pm
I also have one of these reviews. Three stars and I'm sure this person never stayed with us. It's an unusual name I think I'd remember and I can't find them anywhere in my records. I reported it to Google but they never got back to me. I'm thinking of replying and saying the guest never stayed. Strangely though this person's other reviews seem real.
I also discovered a few months ago that Google have listed our cottage as a 3 star hotel somewhere! I made this discovery when a guy turned up at 10:30 one evening asking for a room for the night as he'd found us on Google! I haven't been able to get that removed either.
I also discovered a few months ago that Google have listed our cottage as a 3 star hotel somewhere! I made this discovery when a guy turned up at 10:30 one evening asking for a room for the night as he'd found us on Google! I haven't been able to get that removed either.
- bornintheuk
- Posts: 538
- Joined: Sun Jun 12, 2011 11:18 am
- Location: Southern Charente
maybe it was a genuine error ? If you reply maybe they will realise and remove the review themselves.Happy Days wrote:Thank you for your help,
I flagged it with google but the reply came back to say it would remain and I can post a Reply. They do not give a place where you can complain only tick ✅ a box .
I feel if I post a reply the person will be pleased that they have upset someone.
Have you upset someone with another B&B locally ?
What would Plato do ?
Similar problem
We had a review no comment but 4 star, I had no problem with that but then a day later a photo was posted by the same person but the photo was not our place even though it says it was.
I flagged it up with google who took no action as it appears they do nothing. Now I have commented saying did you stay here as the photo is not of this house?
I flagged it up with google who took no action as it appears they do nothing. Now I have commented saying did you stay here as the photo is not of this house?
A Perran