Just got this email from them regarding a cancellation from Poland:
Dear partner,
A guest has cancelled a booking to which Forced Circumstances apply.
To protect the health of our partners and guests, we have declared Forced Circumstances as a result of official travel advice related to the Coronavirus for all properties and guests affected.
We expect you to refund any prepayment and/or waive any cancellation costs for all reservations cancelled within the Forced Circumstances period.
Booking.com will waive commission in these cases.
Kind regards,
Booking.com
I don't know if this covers all potential cancellations or just the international ones.
Had a conversation with B.com on Thursday who insisted it was my choice whether to reimburse as they agreed to the t and c's when booking. I'm am very worried about this!
Tracey
booking.vom
booking.vom
Flying by the seat of my pants.