Lay My Hat

Returning guests have enquired through the original site they booked through. I am slightly surprised - or is this what often happens? In my experience returning guests have always booked directly (they have our contact details of course).
Do other owners find this (enquiries through the original site) happens frequently?

No - they book direct.
Do you accept credit cards? Maybe they want to pay by card. Or perhaps they think it's more "secure"?

I have this with returning guests sometimes, but not often as they already have our contact details. As SPJ says, they may think that it is more "secure" or "correct" to make contact through the agency.

Yes, sometimes happen to us - I always wonder why, as our contact details are prominently displayed in our cottages (and we put business cards out)! Only explanation I can see is the notion of agencies being more secure - although with the recent (and ongoing) Sykes and cottages.com debacle over refunds I hope this will become less of an issue in future.