Strange invoice from Sykes - plus data protection breach?

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AndyPearce
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Strange invoice from Sykes - plus data protection breach?

Post by AndyPearce »

We've just received an invoice from Sykes for roughly £3,500 - after waiting on the phone for nearly an hour and finally speaking to someone they cant tell us what its for either.

We also raised the issue that the last few months emails have gone unresponded to - someone looked into it and they said they had some data protection breach and that all of our emails had been sent to the data protection team and had sat there unanswered! They said they had called us to tell us about the breach but we didnt receive any call from them.

Anyone else heard about / been called about this breach? Anyone else had strange invoices? I know Sykes are having problems but this is crazy!
zebedee
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Post by zebedee »

Yet another unsatisfactory explanation (some sort of a data breach) from a company that is operating on an unsatisfactory basis in other areas at the moment.

A phone call is not sufficient if your data has been breached, you should receive information in writing about, but not limited to, what has happened, what the risk is to you and who you can contact for further information.


https://ico.org.uk/for-organisations/gu ... -breaches/
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apexblue
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Post by apexblue »

Was Sykes ever sold? It was up for 300m.
It is better to remain quiet and have one think you are stupid, than to open your mouth and remove all doubt....

The biggest mistake we make in life is thinking we have time.
AndyPearce
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Location: Kidwelly, South Wales
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Post by AndyPearce »

apexblue wrote:Was Sykes ever sold? It was up for 300m.
I don't believe so.
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Cymraes
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Post by Cymraes »

apexblue wrote:Was Sykes ever sold? It was up for 300m.
Yes Vitruvian Partners bought it late last year for a reported £375m

They also own Trustpilot.
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