How did you answer the question
I presume self-employed cleaners count as staff? The question seems to think that rather than providing a list of things for cleaners to do, one has to provide some sort of training course.If applicable, do you have a Covid awareness programme for staff?
And how did you answer this question
Is cut and paste from various sources like PASC count as bespoke?"Have you implemented a range of procedures and measures that are bespoke to your business?"