Airbnb Booking

How to communicate with your potential renters - how to turn site visitors into enquiries, and enquiries into bookings.
Statto
Posts: 5
Joined: Sat Jul 27, 2019 12:50 pm

Airbnb Booking

Post by Statto »

Hi, I've had a new year booking request (via Airbnb) and their profile says they live in London. Based on today's news I've denied the booking as London is now Tier 3 (so no overnights). They've come back and said they don't live in London but Devon. Spoken to Airbnb support who have said they can't give out personal details but all details provided state guest lives in London.

Has anybody else had similar situation? Do you ask for proof of address?

Thanks for your help.
newtimber
Posts: 1945
Joined: Sat Nov 24, 2012 5:57 pm
Location: Brighton
Contact:

Post by newtimber »

They may have moved since registering with Airbnb - ask them to update their Airbnb details so you can legally accept their booking.
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